Naomi House & Jacksplace
Shop Manager - Bitterne
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Shop Manager - Bitterne
Shop Manager Vacancy
Application Deadline: 23 July 2026 Location: Bitterne, Southampton Department: Retail Compensation: £14.05 per hour
About the Role
Naomi and Jack's are excited to open a new retail shop in Bitterne!
We are looking for a passionate Shop Manager to join our growing charity shop operation. Our mission is to generate income to fund care for local children and their families.
Your role will be crucial in establishing and managing the shop while raising awareness of our charity. Your responsibilities span customer service, sales, team leadership, and financial controls – all aligned with a mission of providing excellent service alongside great value for shoppers.
The successful candidate will thrive driving sales, delivering a warm welcome to customers, and fostering a team-working culture with our Assistant Shop Manager and volunteers.
Key Responsibilities
- Provide daily direction, training, and supervision of the Assistant Shop Manager and volunteer team, ensuring effective delegation based on each person's skills and experience.
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Create and manage a weekly work rota to ensure adequate staffing during opening hours, including coverage for holidays, absences, and weekend shifts.
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Sourcing, stock rotation, merchandising, and pricing of donated items to maximise appeal and revenue.
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Adhere to financial controls including:
- Daily till reconciliation
- Processing daily banking of takings
- Weekly reporting of sales performance to the Finance Manager
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Ensure compliance with Health & Safety legislation for both staff and customers, maintaining a safe environment for everyone.
Requirements
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Full-time availability: 35 hours per week (5 days), including an expectation to work some Saturdays on a rota basis.
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Ability to bringing strong interpersonal skills and a compassionate, dedicated approach to the work.
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A can-do attitude, adaptability, and enthusiasm to make the shop a success.
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Must be eligible to work in the UK.
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Due to the charity’s focus on child protection, all employees will require:
- An enhanced Disclosure and Barring Service (DBS) check.
- Satisfactory references covering the last 5 years.
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Benefits
- Competitive salary: £14.05 per hour
- 24 days holiday (pro-rata for part-time if applicable, though full-time is expected)
- Access to our group pension scheme and life assurance policy.
- Budget: HSF Health cash plan
- Exclusive: blue light discount scheme.
- A role where every effort directly impacts the lives of local communities.
Workplace Culture
The trust is committed to fostering a diverse and inclusive environment, welcoming applicants from all backgrounds. We encourage applications from anyone who shares our dedication to making communication.
Next Steps
Contact Debbi Cook, People Advisor, on 01962 396894 to discuss the role or make any reasonable adjustment requests.
Applications will close earlier than advertised if sufficient candidates have been received. Submit your application as soon as possible to avoid missing this opportunity.
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