How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
Established in 1975 by the Whiley family, Havwoods’ is committed to quality, expertise, and service with a passion for design which has made us a global premium wood flooring company servicing architects, specifiers, contractors, and end users around the world. Havwoods operates directly in the UK, Australia, and North America, with distribution partners supporting the rest of the world.
Role Description
As a customer facing business, our showrooms are seen as a crucial conduit between the business & our clients, a reflection of our ethos & standards, very often playing a critical part in the overall customer experience. This role holds the responsibility of ensuring that every aspect of the showroom is performing to the highest of standards at all times & those working within the showroom are doing so collaboratively & as efficiently as possible. The individual will work with colleagues from both within the showroom & across the business in garnering cross department, multi-disciplinary collaboration, ensuring the necessary process & strategic focus is in place to maximise lead generation & conversion.
This is a role that will naturally encourage greater accountability to be taken & greater leadership to be shown over time. The successful candidate will be the primary liaison between the internal Havwoods Sales Team and the client & someone not afraid to have a voice, not afraid to be challenged, that can think creatively, encourage others & ultimately inspire those around them. The position holder will always harness the ability to deliver the high quality and positive Havwoods Customer experience to its customers.
Key Responsibilities: Showroom
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- To play a fundamental role in the day to day running of the showroom.
- Servicing client requirements, understanding the requirements of their project before guiding them through suitable options.
- Listen carefully, ask questions and tailor your recommendations to the client's needs.
- Demonstrating a thorough knowledge of our extensive collection of products.
- Providing technical advice.
- To build long-term relationships with key clients, interior designers, architectural practices and commercial customers.
- To play an influential part in creating a friendly, relaxed and professional atmosphere where every client feels comfortable, welcomed and valued.
- Reporting all showroom data in a professional and timely manner adhering to Pipedrive compliance.
- To take day to day responsibility for the management of showroom sampling
- Keep the sample library organised and report any damaged or missing samples or panels promptly.
- Carry out weekly reviews of sample and Woodbook stock, placing replacement orders where required.
- Arranging the return of discontinued panels and hand samples to EB.
- Applying a highly organised approach ensuring the panels and samples are well arranged and everything has its place in the showroom.
- To develop initiatives that foster a high-performing, customer-focused, collaborative culture.
Key Responsibilities: Showroom operations
- To work with colleagues to ensure that procedure is in place / implemented to maintain the highest of standards across facilities, displays and customer spaces.
- To work hand in hand with the facilities team to ensure compliance with health & safety, company policies and operational procedures.
- To play an influential role in the design stage / hosting of showroom events, launches and client experiences.
- To work hand in hand with our Marketing team to support campaigns, launches and events.
- Identifying opportunities to improve showroom operations & enhance the customer experience.
- Identifying local opportunities, events & industry activities that will help strengthen our presence within the design community.
- Monitor competitor activity and market trends.
- To actively encourage greater collaboration between departments; Showroom, Business Development & Sales.
- To develop initiatives that foster a high-performing, customer-focused, collaborative culture.
- To represent the business at industry events and networking opportunities.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Skills & Experience:
- Influencing skills.
- Strategic thinking.
- Excellent communicator both written and oral.
- Sales driven to achieve outstanding results.
- Strong team player with positive attitude.
- Decision making
- Ability to take direction and change direction
- Ambassador for the Havwoods brand.
- Passion for interiors, design, and creativity, always seeking new ideas to evolve and improve the value of the customer’s visit to the showroom.
- Self-motivational personality with high level of integrity.
- Outstanding prioritizing skills.
- Ability to receive feedback constructively for the benefit of the business.
- Strong communicator who shares information and ideas with colleagues and celebrates successes together with others.
- Outstanding interpersonal skills with strong emotional intelligence & ability to build and harness successful internal and external relationships.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location