Holdcroft Motor Group
Showroom Host | Receptionist | Front of House
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Showroom Host | Receptionist | Front of House
Showroom Host (Oldham) – Full-Time Role
Location: Oldham (essentially working at Holdcroft Motor Group’s dealership in Oldham,Supported by Nissan manufacturing hubs in Crewe)
Salary: £12.71 per hour, plus performance-based bonus
Hours: Monday to Friday, 08:30 – 17:30
About the Role
We’re looking for a friendly, professional, and customer-focused individual to join our team as our Showroom Host—the welcoming face of Holdcroft Motor Group and a vital part of our exciting dealership experience.
This is a fantastic opportunity to make a primary impression every time a customer walks through the door and to ensure a seamless, pleasant, and supportive experience from start to finish.
Responsibilities
Your key duties will include:
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Creating a Positive First Impression
- Warmly welcoming all visitors, customers, and potential buyers with a friendly, professional, and engaging attitude.
- Maintaining a customer-focused mindset at all times.
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Customer Support & Engagement
- Assisting customers with their queries and concerns, including navigating the dealership, requesting test drives, or providing brochure information.
- Representing Holdcroft Motor Group’s values and commitment to exceptional customer service.
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Relationship Building
- Forging positive interactions with customers to strengthen their connection with us.
- Supporting colleagues in delivering a seamless, pleasant, and professional showroom experience.
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Reception Operations
- Managing incoming phone calls professionally, providing clear and friendly assistance, and directing customers to the right Departments.
- Answering queries efficiently and ensuring a smooth workflow at the reception desk.
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Administrative Support
- Handling paperwork, customer data, and administrative tasks with accuracy.
- Assisting with showroom operations, such as customer records, logistics, and appointed systems.
Requirements
To thrive in this role, you should have:
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Excellent Communication Skills
- Confident, clear, and empathetic verbal and written communication.
- The ability to engage politely and professionally with a diverse range of customers.
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Professional Telephone Matter
- An approachable yet crisp and efficient way of handling incoming calls and enquiries.
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Customer Service Experience
- Previous experience in a customer-facing role, ideally within retail, automotive, or reception environments.
- A proven ability to deliver consistently outstanding service.
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IT & Microsoft Office Literacy
- Comfortable using digital tools such as email, database systems, and Microsoft Office applications.
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Strong Organisation Skills
- Highly efficient in multitasking, prioritising tasks, and maintaining neat business excellence.
About Holdcroft Motor Group
Holdcroft Motor Group is a leading automotive retailer in the UK, dedicated to excellence in customer service. We pride ourselves on creating long-term relationships with our customers while providing quality, performance-driven vehicles and comprehensive support solutions.
We invest in our staff’s futures by offering:
- Exciting career progression opportunities
- Continuous professional development & training
- A supportive, collaborative, and industry-focused work environment
- Recognition and rewards both financially and by contribution
If you love the idea of being the warm yet professional face of an automotive business and delivering the highest standard of service, we want to hear from you!
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