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Showroom Manager – Chester (HSL)
Location
HSL Chairs, Chester
Salary & Hours
- £17.87 per hour
- 35 hours per week
About the Role
At HSL, we are passionate about helping people feel good whether it be for our customers or our colleagues. As a Showroom Manager, you'll play a key role in delivering exceptional customer experiences and nurturing a driven team towards their best possible selves.
Our Feel-Good Benefits
- Health cash plan – cashback on dental, optical, and more
- Discounted shopping & gym memberships via Westfield Rewards
- Colleague discount (friends and family included)
- 30 days' holiday (pro-rata), rising to 33 days with long service
- Contributory pension and death-in-service cover
- Discretionary bonus
- Free onsite parking (at most locations)
- Surprise & delight events throughout the year
A Day in the Life
As the leader of your showroom and home visit service (where applicable), you will:
- Create a warm, professional, and inclusive work environment for both your team and customers.
- Take full ownership of the showroom’s commercial performance.
- Continuously look for ways to deliver better customer experiences.
Key Responsibilities
You’ll need to:
- Drive commercial performance, including:
- Meeting targets for average order value
- Achieving strong customer conversion rates
- Handle payments and manage cash per company procedures
- Be aware of local market conditions and competitor activity
- Coach your team on:
- Delivering exceptional service standards
- Enhancing product knowledge
- Mastering upselling and cross-selling
- Ensure your team and workspace reflect the standards of a premium brand.
- Recruit, induct, and develop talent to represent HSL’s values.
- Conduct performance reviews, give feedback, and recognise achievements.
- Foster a welcoming environment that ensures safety, inclusivity, and positivity for all colleagues, customers, and visitors.
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The Showroom Manager You
We’re looking for someone who:
- Can lead and inspire a team of Comfort Specialists to deliver exceptional service.
- Serves as a key contact for the Area Manager, sharing insights and team feedback.
- Creates a supportive team culture where individuals thrive and grow.
- Implements meaningful training, coaching, and mentoring to help everyone succeed.
- Prioritises their own learning and development to stay abreast of new products and opportunities.
- Has a passion for delivering outstanding customer service.
- Is a natural motivator who guides and inspires their team.
- Demonstrates strong commercial awareness and excels in identifying and growing sales opportunities.
- Fuels engaging, two-way communication with adaptability in style.
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Commitment to Our Values
All customer-facing roles at HSL require a satisfactory DBS check.
Training & Development
You’ll get support through our HSL Academy at Comfort House, West Yorkshire.
- Hands-on learning with industry experts.
- Guidance from our independent Occupational Therapist, Julie Jennings.
We’re invested in helping our people grow.
A Little More About Us
We don’t simply sell furniture – we create moments that make people feel good. Every piece we craft prioritises comfort and wellbeing, tailored for the individual.
- 4.9/5 Trustpilot rating (clubbed by customers for world-class service).
- 2-Star Outstanding Award in 2024 by Best Companies.
Now, we’re building something truly special – where you matter, you’re invited to shine, and being your best is celebrated.
Ready to Apply?
If you’re ready to make a difference, we’d love to hear from you! Simply send your CV and let’s get started.
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