Farrow and Ball - Showroom Manager, Islington (40 hours per week)

We are currently looking for an experienced individual to join our Showroom team in Islington as a Showroom Manager. We are offering this position on a full-time permanent basis.

Farrow & Ball are a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.

The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 80 years and now proudly have 60 showrooms worldwide with a global network of stockists.

The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.

Role Overview

As the Showroom Manager, you will oversee the day-to-day running and operations of the showroom and will be the driver in increasing footfall and sales. You will ensure that the showroom team are fully supported and equipped to meet the high standards that are required by our brand.

What We Expect From You As a Showroom Manager

Key Responsibilities

• Using KPI analysis to inform decisions, motivate the team, and drive sales.
• Actively developing and executing local marketing initiatives that drive footfall into the Showroom. Create viable partnerships, sponsorships, and showroom/brand exposure opportunities in the local community.
• Working cross-functionally with the Marketing and Brand team to ensure the Farrow and Ball image and showroom look and feel is aligned and maintained to brand guidelines and any visual merchandising is executed and maintained to this standard.
• Ensuring window and showroom displays are installed in a timely manner to company standards, liaising as necessary with Marketing.
• Ensuring a commercial approach to organizing showroom maintenance and refits as required.
• Accurately monitoring, analyzing, and reporting sales patterns and trends.
• Driving the color consultancy service from both inside and outside the showroom ensuring all employees are promoting and selling the service to achieve sales targets.
• Actively coaching and developing a showroom team who can exceed customer expectations and sales targets.
• Responsibility for stock management and ordering, managing a high-value stock inventory, ensuring banking is correctly undertaken.
• Assist colleagues with the support of the Farrow and Ball stockist network as appropriate.
• Delivering an excellent customer experience by articulating and promoting "Why Farrow and Ball". Provide accurate color advice and technical advice as to product suitability.
• Ensuring health and safety is maintained within the showroom.