Banham Group
Showroom Sales Assistant / Bench Locksmith - Guildford
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Showroom Sales Assistant / Bench Locksmith - Guildford
Showroom Sales Assistant/Bench Locksmith – Guildford
Celebrating 100 Years of Security Excellence
About the Role
Banham, a Century-old family-owned business, is seeking a Showroom Sales Assistant / Bench Locksmith to join our dynamic Guildford team. This role blends customer-facing sales, technical locksmith expertise, and showroom operations to deliver outstanding Banham security solutions.
Your key responsibilities will include:
- Assisting daily showroom operations – tasks such as openings, closings, and ensuring all procedures are compliant.
- Delivering ZEALS customer service – from in-store client interactions to email/phone sales, always prioritising trust, quality, and professionalism.
- Technical expertise –Cutting keys (hand & machine), servicing locks, pinning cylinders, and advising on safe use/maintenance. Support in bench locksmith duties.
- Sales & consultation – Providing expert product guidance on locks (digital/analogue), safes, Kevin, gates, grilles, and borders, showcasing upselling opportunities for both retail and trade customers.
- Commercial responsibility – Driving revenue targets by maximising sales in all areas, including contract services and cylinder upgrade leads.
- Stock and admin efficiency – Ensuring accurate stock counts, computerised booking for all components/lock sub-assemblies.
- Flexibility – Roister coverage of additional Banham Showrooms as required.
About Banham
We’re an employer that values innovation, growth, and people as our greatest asset. From junior roles to leadership positions, we pride ourselves on:
- Fostered collaboration – Teams share ideas, learn, and support each other.
- Continuous development – Training and internal mobility, including day release programs for qualifications.
- A culture built on Family, Pride, and Trust.
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Requirements
- Service-oriented personality – Enthusiasm to engage customers, resolve queries, and reflect the Banham brand.
- Technical curiosity – Ability to learn and focus on lock mechanisms, safe operations, and security-related skills.
- Organisational skills – Proficiency in handling payment processing, order systems, and stock tracking.
- Professionalism – Knowledge of company procedures (especially key cutting & security protocols) is essential.
- Physical readiness – Manual tasks, lifting small-to-medium weight items, and ad hoc mobility across showrooms.
- Basic ICT skills (Excel, customer management tools).
- Caution, Squirrel & Quick learners – Innovative spirit to grow beyond the role.
- Batchable – English competency in technical work and customer conversations.
Fundemental Nature of Our Business
This role requires confidentiality concerning clients’ security needs and trade relationships. We prioritise candidates with integrity and discretion.
Why Join Banham?
Experience a modern, values-driven workplace with benefits that support both professional ambitions and personal fulfillment – including:
Competitive remuneration: £28,000 PA
Core benefits:
- Generous annual leave: 33 days per year (Bank/Holiday inclusive).
- Health-protections: Start private medical cover post-probation; sickness pay scales with tenure.
Rewarding extras:
- Interest-free hard loan to employees.
- Season ticket loan and tech/home schemes valued up to £2k.
- Cycle to Work scheme (productive at £2k).
- Employer pension contribution scanned via auto-enrolment.
- 50% discounted Banham products (unlimited access to all equipment).
- Cycle gear/showroom teamwear at personal discounts, or £0 costs for relevant leadership gear.
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Personal and community engagement:
- Up to 50% gym discounts across UK providers.
- Social perks: Exclusive events, recognition rewards, and 'Moments of Magic' prizes.
- 8hr Performance at Work (EAP) for 24/7 accessible (counselling, administrative support).
- Personal accident cover: Accident-tiered (work-site or private life).
- Family coverage: Accidental insurance extends to immediate family.
Social & giving back:
- Charity sponsorship: Active partner with The Royal Marsden Cancer Charity through The Banham Marsden March. Nearly £17m achieved since 2010.
- Healthened teamwork: Exclusive benefits through Byond Card.
Development Focus:
- Training & career opportunities: Day-release for certifications, trade dismissals upskilling.
Careers & Base
Headquartered in Surrey, Guildford Showroom operates under regional business expansion plans. For either office or mobile work, allowing full on-site collaboration and team meetups.
Diversity & Inclusion
Banham is an equal opportunity employer. We are committed to recognizing and celebrating diversity, encouraging a workplace where ideas thrive irrespective of ethnicity, gender, disability, age, sexual orientation, familial status, or protected characteristics. Ensure allyship and application equally welcomed.
Taking Your Next Breath
Banham’s growth depends on individuals who align with our values and vision. If you embody drive and commitment to serving clients and advancing our security expertise, we invite you to apply and become part of our legacy.
Ready to step forward? Click to APPLY now.
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