Banham
Showroom Sales Assistant / Bench Locksmith - Guildford
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Showroom Sales Assistant / Bench Locksmith - Guildford
Showroom Sales Assistant / Bench Locksmith – Guildford
About the Role
We are seeking a Showroom Sales Assistant / Bench Locksmith for our Guildford location. The role involves:
- Assisting with day-to-day showroom operations
- Ensuring high-standard customer service with a positive customer experience
- Providing confident and accurate advice on all Banham products
- Upselling and maximising sales across our range
- Handling customer interaction via face-to-face, phone, or email
- Maintaining the Banham brand reputation to the highest standards
- Acting as a bench locksmith as required, including:
- Key cutting
- Servicing and re-keying locks
- Pinning up cylinders
- Assembling locks
About Banham
Celebrating our 100th anniversary, Banham is a family-owned security solutions business founded in 1926. We serve London and the Home Counties, delivering comprehensive physical and electronic security services.
At Banham, we prioritise our employees. Our core values ensure a strong culture of collaboration, service, quality, Family, Pride, and Trust. Staff thrive here thanks to:
- Career progression from trainee to leadership roles
- Continuous training and development
- Internal mobility opportunities
Key Responsibilities
Sales & Customer Service
- Support daily showroom operations, including opening/closing procedures and checks
- Deliver exceptional customer service at all times
- Provide clear, accurate advice on products across the Banham range, including:
- Locks
- Safes
- Registered keys
- Gates, grilles
- Security doors
- Educate customers about survey services, contract security, and cylinder upgrades
- Maximise sales opportunities through retail and trade interactions (both in-person and phone-based)
- Drive sales targets, including KPIs (sales, survey leads, customer service metrics)
- Process customer payments and orders
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Technical & Locksmith Duties
- Perform bench locksmith work, such as:
- Manual and machine-based key cutting
- Pinning up lock cylinders
- Assembling locks
- Service and repair customer-submitted locks, while advising on maintenance
- Maintain accurate stock records, audits, and error resolution for locks, components, and sub-assemblies
- Ensure proper tracking of stock via computerised systems
Flexibility & Collaboration
- Willingness to cover other showrooms ad hoc as needed
- Work as part of the showroom team to exceed targets
Requirements
- Ability to provide excellent customer service in a fast-paced environment
- Strong product knowledge or willingness to learn all Banham security solutions
- Fast learner with keen attention to detail
- Team player with commitment to achieving shared goals
- Valid UK driving licence (desirable, given showroom duties)
- Manual/technical aptitude for locksmith work (no prior experience required - training provided)
- Availability to cover ad hoc shift demands
What We Offer
Banham’s competitive benefits package includes:
Financial & Career Growth
- Base salary: £28,000 per annum
- Sick pay that increases with tenure
- Annual season ticket loan & interest-free business loan
- Private medical cover (post-probation)
- Cycle to Work Scheme (up to £2,000) and Home Tech Scheme (also up to £2,000)
- Recruitment referral bonus (up to £1,000 per successful referral)
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Work-Life Balance
- 33 days annual leave (including bank holidays)
- Flexible work environment
Lifestyle Benefits
- Gym discount (up to 25% at global gyms/leisure centres)
- Up to 50% permanent discount on all Banham products
- Workplace benefits card ("Byond") offering exclusive everyday discounts
Support & Wellbeing
- Personal Accident Insurance (work and non-work accidents covered)
- Employee Assistance Programme (EAP): confidential, 24/7 support for personal/work issues (available from day one)
- Autoenrolment pension scheme
- Amounting time off for training/development
Bosses Only
- Full Banham equipment package:
- Car/Van (depending on role)
- Laptop
- Mobile & additional screens
Social & Community
- Banham Social Events
- Charity support through partnerships with The Royal Marsden Cancer Charity (weekly marches, raising over £17M since 2010)
- Employee recognition rewards and "Moments of Magic" culture
Our Culture
Banham is an equal opportunities employer, valuing diversity and merit in recruitment. Equality and inclusion are central to our recruitment and workplace policies. We strive to empower every employee’s growth, regardless of race, gender, age, disability, sexual orientation, or background.
If you share our values and have the drive to help Banham grow, we’d love to hear from you! Apply now to start your journey with us.
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