Avison Young
SIA Licensed Welcome Space Ambassador
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Welcome Space Ambassador – Room Upgrader
The post-Covid workplace has evolved, placing visitor and occupier experience at the heart of everything we do. Our Welcome Ambassadors set the first and last impression for both our brand and the tenants we serve. Today’s workplaces must attract and retain talent while driving office utilisation in a competitive market—making them true experience destinations.
Avison Young strives to deliver dynamic, forward-thinking solutions that meet evolving workplace needs, with operations centred around engagement, innovation, and exceptional service. As a Welcome Space Ambassador, you will shape the guest experience, champion brand advocacy, and lead initiatives that ensure every space is a delight for users—whether informal meetings, networking spaces, or plush reception areas.
You’ll be more than a traditional receptionist here. Our ambitious approach allows you to innovate, connect, and surprise users at every stage of their journey, courtesy of intuitive digital check-ins, community-focused programs, and CIBD thinking.
About the Role
A vital position within our Workplace Experience team, this role focuses on crafting an unmatched customer-centric experience from the moment guests enter a building until their departure. We’re seeking passionate, service-driven professionals who thrive in dynamic environments and enjoy creating memorable interactions—ranging from first impressions to seamless check-outs and modern lobbies.
Your responsibilities span support, creativity, and proactive engagement, aligning efforts with our clients’ needs while upholding Avison Young standards.
Key aspects of the role include:
- Service at its core: Enablement of informal and professional meetings, community-building, and keen attention to detail in facilitating acquisitions.
- Authententic brand alignment: Supporting tenant values through daily interactions.
- Space ownership through a combination of hospitality, service excellence, and innovation.
- Building ambassador roles both within and beyond lobby areas.
Responsibilities
Guest Experience & Service Delivery
- Ensure every building user receives an exceptional, memorable experience, from check-in to departure.
- Own your space: Take pride in maintaining cleanliness (including entrances, surfaces, glass) and enhance it with fresh ideas.
- Handle reception duties efficiently—welcome visitors warmly, triage enquiries, provide direction, and ensure smooth disentengagement.
- Safeguarding compliant check-in process revisiting for all guests - no unauthorised access allowed.
- Act as an advocate for brand interests in all interactions.
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Tech Integration & Community Management
- Utilise assigned technology (e.g., check-in systems, arrival alerts) for streamlined, tailored guest journeys.
- Actively gather input from users to improve services continuously based on feedback trends.
- Monitor touch-down areas, facilities like breakout spaces, and software utilization to anticipate user preferences.
- Direct users’ communications effectively, even when prearrangements fall through.
Building & Operational Support
- Maintain daily facility access systems (fob management, locker codes), and ensuring keys and PRN in-house logistics are compliant with standards.
- Coordinate responsive maintenance (tactile services such as IT help, relief services), logging faults and scheduling support.
- Accept delegate responsibilities' for after-hours duties as instructed.
- Ensure compliance with all Avison Young regulations: Information Sharing, bullying & Harassment awareness, unconscious bias policy, and other reporting mechanisms as trained.
Relationships & Client Support
- Build long-term rapport with key contacts for all tenants, fostering collaborative understanding of occupancy needs.
- Champion digital services by promoting avenues such as advanced booking for clients and optimal technologies.
- Commit to internal team ideation, where collaborative workshops lead to iteration around best practices.
Service Transition & Innovation Roles
- Participate in prospect visits, occupying interests in engagement client priorities.
- Answer property compliance and user intent in post-project environment management monitoring.
- Engender a ‘One Team’ ethos across internal stakeholders ensuring mutually robust service delivery.
- Proactively network with colleagues to leverage knowledge across offices. Present individualised progress for monthly departmental updates.
Requirements & Qualifications
Desired attributes
We’re looking for ambassadors who embody our values of service, experience excellence and forward-thinking. Need this described in admin keywords:
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- Service ethos: Dedication to a consistent excellence.
- Service familiarity: Proven experience in complimentary roles e.g hospitality reception, airline, or shipping companies with emphasis on positive interactions in fast-paced environments.
- Adaptative mindset: Pioneering agility to innovate with evolving technology.
- Exceptional problem solver: Competency to resolve guest issues and opportunities.
- Technical competence: An additional ability above average and natural for collaborative training (maybe covered in capabilities also)
Skills & Knowledge
- In-person communication
- Familiarity with Microsoft suite
- Long-term users CAN’T skip essential requirements for daily compliance: SIA Membership (to start with; preferred completion or prospective), Nassau Diversity & Protection biasing comfortable affinity within diverse cultures.
- Possess a **can-do’ attitude and fluid affiliations for teamwork
Experience
- Leadership experience within the customer / guest-facing services is a plus
- Experience demonstrating effective Disability awareness, inclusive mind-set and there is explicit unspoken commitment from accessing provider through an empathy paradigm
Typical Working Arrangements
This is a freelance to contracted hybrid role (depending on location and client-based variances). Expect a schedule blending elements of traditional desk assignments with reception duties and diverted your workstream to a managed vibe so the pivotal duration will depend on the base offerings. Some roles invite reinforced expenditure upon on-site requirements and various desk pavements based upon fluctuated tenure requirements.
Always prepared for adaptable coverage positions.
Benefits
At Avison Young, we cultivate an environment that values:
- Collaboration and mutual growth across diverse teams.
- Equal opportunity adherence.
- Fixed components within bespoke structures, supports targeting those from inexpensive backgrounds,
Application
Are you passionate about elevating modern workplace experiences? Tell us more about yourself.
Avison Young proudly recruits with a commitment to workplace tourism acceptance for your enriched skills, energy and vision. Join our ranks of experiences-creating’ to shape your tomorrow in this thriving collaborative eco-system.
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