Gazelle Global
SIAM Lead - Service Manager (Service Integration and Management)
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SIAM Lead
6-12 Month Contract | Hybrid UK | Competitive Day Rate
We're seeking an experienced SIAM Lead to drive service integration and governance across a complex multi-supplier environment. This role will take ownership of end-to-end service delivery, supplier performance, ITIL process maturity, and continual service improvement across business-critical services.
Key Responsibilities
- Define and implement the SIAM operating model, governance framework and service integration strategy
- Lead service delivery across multiple vendors and internal technology teams
- Own Incident, Problem, Change, Release, Service Request and Service Level Management processes
- Drive supplier collaboration, service performance and operational excellence
- Manage SLAs, OLAs, KPIs and XLAs, ensuring contractual obligations are achieved
- Act as the escalation point for major incidents and critical service issues
- Lead service reviews, governance forums and continual service improvement initiatives
- Deliver reporting on service performance, risks, trends and improvement opportunities
- Ensure compliance with governance, security and regulatory requirements
- Promote automation and effective utilisation of ITSM platforms including ServiceNow
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Required Experience
- 10+ years within IT Service Management, including 5+ years in SIAM or multi-vendor environments
- Strong knowledge of SIAM frameworks, operating models and governance structures
- Proven experience implementing and improving ITIL v3/v4 processes
- Experience managing complex supplier ecosystems and service integrations
- Strong understanding of cloud, infrastructure and application services
- Hands-on experience with ServiceNow or similar ITSM platforms
- Excellent stakeholder management, leadership and communication skills
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For more information and direct contact with me, please send me an email and call only if required. I will be sure to check responses daily and shortlist the best candidates; if you are shortlisted, you will hear from me.
Robert@gazellegc.com +44 7506151904
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