Post Office Ltd
Single Point of Contact Engagement Specialist
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Single Point of Contact Engagement Specialist
Summary
Salary: Competitive plus comprehensive benefits package
Grade: 3b
Reporting Line: Single Point of Contact Manager
Contract Type: Permanent
Location: London, Chesterfield, Bolton/Hybrid
What To Expect
As a SPOC Engagement Specialist, you will join us on our journey and undertake an influential role by providing operational support to the A&CI and Resilience SPOC function. The role is responsible for the accurate receipt, logging, and initial assessment of all referrals, supporting timely and well-informed triage decisions by senior colleagues.
The SPOC Engagement Specialist will:
- Receive, assess and process incoming allegations, referrals and intelligence from approved intake channels
- Log referrals promptly and accurately into the case management system
- Act as a professional first point of contact for external and internal referrers, ensuring queries are handled courteously and within agreed boundaries
How our people behave is as important to Post Office, as what is delivered. The SPOC Engagement Specialist will role model the Post Office behaviours and demonstrate an Operator first mindset.
What We Can Do For You
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
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- 25 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 10% on target bonus opportunity
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
For a Detailed Overview Of Our Benefits
What you’ll need to succeed
To be successful in this role, you will need extensive experience in investigations within HR, compliance, audit, fraud, or legal environments. In addition you will possess:
- Relevant professional qualification in investigations, fraud, compliance, audit, law or assurance
- Extensive experience in an administrative, case management or assurance support role.
- Strong organisational skills and attention to detail.
- Ability to handle sensitive and confidential information appropriately.
- Clear written communication skills.
- Confidence following structured procedures and escalation routes.
About Us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
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Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
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