Avison Young
Site based Facilities Manager
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Our Story
Our small Canadian-born business was founded in 1978 and has become a global organisation spanning 120 locations across 20 countries. While our growth has been rapid, all 5,000 employees share a guiding belief: real estate doesn’t just exist—it shapes lives, making the places we live, work, and play happier and healthier. As a global commercial real estate advisory firm, our mission is to build not just spaces, but vibrant buildings, cities, and communities that generate enduring social and economic value.
Why Work for Us
We believe the industry is evolving—and we’re shaping it by fostering curiosity, passion, and deliberate strategy. Whatever your gender, religion, or ethnicity, what truly matters is your potential to drive change. Here’s how we empower you:
- A collaborative culture: Work with like-minded professionals, collaborate across client teams, and take ownership of projects with full autonomy.
- Shared ownership: Our Principal-led, privately-owned model means every employee can own a share—giving you a stake in our growth, voting rights on business direction, and the ability to progress to Principal status.
- Dignity, equity, and inclusion: We champion diversity at all levels—from board to leadership—with initiatives like our 500+ member Women’s Network and steering committees for black professionals, LGBTQ+ advocates, and other underrepresented groups.
- Well-being and belonging: Our culture is proactive about mental health, flexibility, and building positive, inclusive teams.
Facilities Manager (Senior) – Job Description
About the Role
This critical position oversees management, planning, and coordination of all physical and environmental conditions across properties. You’ll report directly to the Senior Facilities Manager and play a pivotal role in delivering exceptional service, operational excellence, and compliance.
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Key Responsibilities
Facilities Management & Operations
- Ensure all building services align with lease provisions (as directed by the Management Surveyor).
- Prepare, monitor, and reconcile service charge budgets according to the RICS Code of Practice.
- Engage actively with occupiers, updating contacts for key holders, fire safety officers, and tenant behind-the-scenes.
- Deliver outstanding customer service, ensuring smooth operations for occupants and clients.
- Conduct plat inspections (including corridors, fire escape routes, roofs, and car parks); document issues, track progress, and implement actions swiftly.
- Proactively manage tenant fault reporting, resolving day-to-day concerns efficiently.
Contract Management
- Attend supplier review meetings, overseeing contract performance (reviewing SLAs, KPIs, site records, method statements etc.).
- Benchmark cost-value of existing contracts, recommending enhancements.
Compliance & Health & Safety
- Maintain up-to-date records for all required consultations (e.g. asbestos registries, fire risk assessments, legionella and water hygiene documentation).
- Rotate manual testing of fire alarm/sprinkler systems and emergency lights to enforce compliance.
- Promote regular reviews of hazard assessments, on-site logbooks, and maintenance records.
Environmental Responsibilities
- Analyze energy/water usage alongside consultants to reduce consumption and champion sustainable practices.
- Conduct regular property audits, proposing improvements to energy efficiency, security, and sustainability—aligned with the AY WEM Environmental Policy.
Budget & Financial Control
- Review and approve 10-year service charge plans on plant/structure; prioritize upgrades/modifications in coordination with Head of Facilities Management.
- Monitor spending, adhering to approved budgets, and reporting to financial managers 14+ weeks prior to year-end.
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Miscellaneous
- Perform ad-hoc duties including supporting other properties or industry tasks.
- Lead collaboration with Team Front of House on operational policies and quality standards.
Requirements
Key Skills
- Proven experience managing complex service charge budgets.
- Strong leadership and communication skills.
- Technical aptitude (not necessarily a background) with an interest in facilities and property systems.
- Administrative organisation and detail-oriented approach.
- Esteemed track record in streamlining service teams to deliver 5-star client outcomes.
Qualifications
- The NEBOSH General Certificate or IOSH accreditation.
Why Apply?
- Meaningful impact: Use real estate to create lasting benefits for people and society.
- Union of ownership/culture: Empowerment doesn’t just start and end with hiring; it’s part of our daily operations.
- Resourceful environment: You’ll be surrounded by collaborative peers driving meaningful change.
Our Commitments
By applying, you agree to respect our company’s values of equity, inclusion, and flexibility:
- Eligibility: Confirmed right to work in the UK is required for all roles.
- Support for neurodiversity, disability, and DEI progress: If adjustments or accommodations are needed during recruitment, please contact careers.uk@avisonyoung.com.
- For everyone’s potential: Don’t assume specific skills are necessary—the right passion matters more.
Ready?
If you’re committed to operational excellence, collaboration, and making a tangible difference, we encourage you to apply. Let’s create together.
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