Avison Young
Site based Facilities Manager
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Facilities Manager
About the Role
Our global commercial real estate advisory firm is seeking a Facilities Manager to oversee the physical and environmental conditions within properties, ensuring long-lasting operational excellence and vibrant building management. Located in a small Canadian-born business now operating 120+ locations worldwide, we aim to transform real estate into a force for sustainability, efficiency, and community impact.
We are dedicated to diversity and inclusion, actively supporting underrepresented groups and fostering a collaborative, Principally-owned culture where employees can own a share of the business and play a direct role in its growth and direction.
As a Facilities Manager, you’ll be responsible for end-to-end property maintenance, sustainability initiatives, regulatory compliance, and tenant relations, under the guidance of the Senior Facilities Manager and in alignment with our ** RICS compliance standards**.
Responsibilities
General Management & Client Relations
- Ensure full, effective building operation per lease terms and Management Surveyor directives.
- Prepare, monitor, and reconcile service charge budgets in line with RICS Code of Practice.
- Maintain detailed tenant communications, including updated contact lists, keyholder records, and fire safety responsibilities.
- Deliver superior customer service to occupiers and clients, fostering positive relationships.
- Regularly inspect common areas (corridors, fire escapes, plant rooms, roofs, etc.) and record/build actions to resolve issues.
- Proactively manage tenant fault reporting and routine maintenance requests.
- Oversee the Avison Young Service Desk to ensure all service providers meet SLAs & KPIs—monitoring interaction, resolution, and closure.
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Contract Management
- Attend supplier performance reviews and inspect contract compliance, records, and method statements.
- Monitor contract performance, costs, and value via SLAs and KPIs.
- Support Senior Facilities Manager in benchmarking contract suitability and questioning value for money.
- Assist with quoting budgets and contract renewals in line with internal reporting timelines.
Health & Safety Compliance
- Maintain current safety documentation, including:
- Annual Health & Safety Risk Assessments
- Updated Asbestos Management Plans
- Fire Risk Assessments & Audits
- Legionella Assessments
- Site Logbooks (Fire Safety, PTW, Mechanical/Electrical Records, GAS/ELECTRIC Electrical Compliance, Water Hygiene & Cleaning Reports)
- Implement weekly compliance checks (fire alarms, emergency lights, sprinkler valves, fire evacuation drills).
- Ensure all legal obligations are met for both Landlord & tenant areas.
Sustainability & Energy
- Monitor energy & water consumption and drive sustainable operational practices.
- Conduct audits to identify and implement efficient energy-saving measures, security upgrades, and refurbishment projects.
- Advise on budget planning for energy expenditure and coordinate with the Head of Facilities Management.
Budgeting & Cost Control
- Work with external advisors to deliver 10-year budget projections for service charge expenditure.
- Approve annual spending (within authorized limits) on building services and monitor adherence to service charge budgets.
- Support budget preparation for upcoming years (due 14 weeks before year-end) to ensure financial accountability.
Collaborations & Additional Support
- Assist Senior Facilities Manager with Wayleave Agreements & Licence to Alter requests.
- Provide expertise at client meetings and contribute to formal written reports.
- Participate in team knowledge-sharing sessions to support the AY WEM Facilities Management team.
- Provide short-term cover for other client buildings as required.
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Qualifications & Requirements
Key Skills & Experience
- Proven expertise in managing complex service charge budgets.
- Exceptional communication and leadership abilities.
- Strong IT proficiency for accurate record-keeping and reporting.
- Experience in Property & Facilities Management for mixed-use property portfolios.
- As strong organisational & administrative skills—multi-tasking and prioritization are essential.
- Proven track record in service partner management to deliver 5-star client service levels.
- Technical aptitude (programming knowledge is beneficial, but adaptability is key).
Preferred Qualifications
- NEBOSH General Certificate or IOSH certification (Health & Safety focus).
Equal Opportunities & Diversity Commitment
At Avison Young, we celebrate diversity, equity, and inclusion with a firm commitment to parity, accessibility, and well-being. Our global Diversity, Equity & Inclusion (DEI) Steering Committee leads initiatives supporting:
- Women in leadership (via our Women’s Network).
- Black Professionals & LGBTQ+ communities.
- Disability confident hiring practices—if you need adjustments (e.g., application format modifications), please contact careers.uk@avisonyoung.com.
Our culture fosters belonging, empowerment, and job satisfaction for every employee. We want your skills and passion—and if you’re unsure whether you perfectly match the role, apply anyway!
Apply now if you’re committed to excellence in facilities management and driving positive change in real estate.
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