Hawk 3 Talent Solutions
Site Contract Manager
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Site Contract Manager
Location: Liverpool
Contract: Full time
Hours: 37.5 per week
Role Purpose
The Site Contract Manager will be responsible for the management of all operational cleaning activities on the contract, including labour, plant and equipment operation and maintenance, financial and administrative duties for the Halewood site. They will lead, coach, mentor, and manage an established management team and a team of cleaning and waste operatives, as well as taking responsibility for recruitment and training of future employees.
Main Duties and Responsibilities
Delivery
- Manage personnel (training, absence, disciplinary) through cleaning supervisors. 120 staff across 4 departments, providing 24/7 service delivery.
- Ensure all staff maintain safe working practices through implementation of Company and Health & Safety regulations.
- Manage all operational cleaning activities in order to ensure the timely delivery of services to a standard which meets and exceeds that required by the customer.
- Manage operational resources to ensure efficient working both as teams and as individuals, undertaking capacity and resource planning where appropriate.
- Monitor and report on profitability by measuring actual costs against budget, utilising visual management where appropriate.
- Drive continuous improvement to improve costs, quality, and services quantitatively and qualitatively both for the organisation and our customer.
- Ensure the efficient scheduling and timely delivery of on-site activities.
- Oversee KPI reporting and ensure that reports are delivered to the agreed schedule.
- Ensure that cleaning operations are undertaken in a safe manner, with special focus on ensuring:
- All necessary risk assessments and method statements are available
- All current best practices are followed and shared
- All necessary visual aids are available and used
Collaboration
- Manage, develop, and motivate direct reporting staff.
- Ensure effective communication is provided either verbally or in writing to all members of staff.
- Endeavour to build and maintain effective client relationships, ensuring that the image of Leadec presented suitably represents the high standards required by the Company.
- Manage the client relationship and ensure a high level of service performance.
- Maintain a working knowledge of Company Human Resources processes, ensuring they are carried out correctly, and seeking support from, or providing support to, the HR team where appropriate.
- Ensure that all staff have the required competence to undertake their roles, providing the necessary training and development where appropriate, and maintaining accurate records of this training.
- Establish and maintain a clear understanding of customer quality standards and operate audit processes that ensure both customer and Leadec expectations are met.
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Empowerment
- Establish and maintain a working knowledge of Company systems and endeavour to ensure adherence to these, paying special attention to Operating Systems and processes for timely delivery of services to the required standard. Implement new and revised systems when necessary.
- Ensure the procurement of capable and reliable plant equipment required for cleaning operations.
- Ensure all service contracts are fulfilled and maintenance activities associated with the equipment used for cleaning are carried out.
- Apply problem-solving skills to ensure that all team members can identify root causes and take fast, effective action to resolve problems.
- Develop and deliver presentations to management, colleagues, and customers.
Moving Forward
- Participate (where requested) in regular reviews / buy offs of services provided, held in conjunction with the customer, to determine the extent of customer satisfaction being achieved, attending meetings as required.
- Support the active promotion of Leadec products and services to the customer, liaising with colleagues at all levels to ensure a coordinated approach by the Company.
- Identify process/quality improvements and manage their introduction where appropriate.
- Create a vision for the cleaning and waste team in terms of improving service delivery and customer satisfaction.
- Reduce YOY costs in terms of consumables and overtime.
Internal and External Relationships
The Site Contract Manager will report to the Regional General Manager, North. They will liaise with local supervisors and management and work collaboratively with Central Support. They will also liaise with representatives of the customer and third-party suppliers.
Planning, Organising and Resources Managed
The Site Contract Manager will oversee 150+ employees over two shifts. They will be responsible for waste processing equipment such as balers, material handling equipment, and cleaning equipment. They will also deal with subcontractors and ensure proper dispatch of waste for disposal.
Qualifications, Knowledge, and Experience
Essential
- HNC or equivalent qualification
- Proven management / supervisory background
- History of customer-focused cleaning contract management
- Sound understanding of the waste industry
- Familiarity with working in a factory environment
- Knowledge of applicable Health and Safety regulations and legislation
- Computer literacy (Outlook, Excel, PowerPoint)
- Understanding of cleaning and waste plant equipment
- Experience of effectively handling customer queries and complaints
- Aptitude for problem solving
- Experience of planning provision of resources
- History of leading and supporting teams and individuals
- Experience of cost controls
- Proven ability to delegate
- Ability to prioritise and meet deadlines, multi-task, and re-prioritise work.
- Excellent oral and written communication skills
- Proven track record of completing tasks from start to finish
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Desirable
- Formal management degree / diploma
- Knowledge of WR1
- Duty of care knowledge
- Full understanding of PCA and Navision software.
Skills, Abilities and Personal Qualities
Essential
- Results-driven
- Motivational
- Organised
- Analytical
- Methodical
- Able to work off own initiative
- Relationship builder at all levels
- Resilient
- Willingness to continue to learn and develop
- Able to work under pressure to meet tight deadlines and support staff to do the same.
Desirable
- Knowledge of Lean principles
- Concern for customer satisfaction.
- Demonstrates energy, enthusiasm, commitment, and a desire to achieve goals
- Builds productive working relationships with customers and colleagues at all levels
- Commitment to continued learning
Other Information
The role is full time with the potential for occasional shifts and weekend work as required to suit the needs of the contract. The Site Contract Manager will be expected to attend and fully participate in management reviews, training, and appraisal activities. They will also undertake any additional duties or responsibilities that are required by the business to support the daily and future operation of the contract.
Benefits
Competitive reward package which includes:
- Company pension scheme
- Company car allowance
- Private medical care
- Life insurance
- The Company’s cycle to work scheme (subject to the satisfactory completion of a probationary period)
- Long-service awards
- Going the Extra Mile (GEM) awards
- The opportunity to purchase additional annual leave, up to a maximum of one week
- Access to ‘MyChoices’ benefits and rewards portal
- The ability to join an enhanced sick pay scheme
- An Employee Assistance Programme.
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