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Site Coordinator
Assessment Centre Administrator
Description & Role Overview
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services with a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
In this integral role, you will act as the first point of contact for customers attending the Assessment Centre (AC) to undergo their PIP (Personal Independence Payment) assessment with the Health Practitioner (HP).
Key Responsibilities
- Support customers and claimants who visit the Assessment Centre, alongside our Health Practitioners.
- Manage the day-to-day operations of one of our Assessment Centres, ensuring:
- Full preparation for daily operations (equipment, supplies, and appearance).
- Ordering necessary supplies and stationery to maintain stock.
- Updating and maintaining the appointment arrivals board.
- Provide frontline customer service, including:
- Answering questions about the PIP assessment process.
- Assisting with expenses enquiries from customers.
- Act as the key contact for:
- Healthcare Professionals regarding IT issues (escalating and monitoring resolutions).
- General administrative duties (telephone handling, document management, etc.).
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- Work cohesively within both medical and non-medical teams.
- Support Medical team members by managing customer flow, completing administration, and maintaining a positive experience for all visitors.
Qualifications & Experience
Essential Requirements
- Proven ability to understand claimant needs and respond with a caring manner.
- Excellent communication and interpersonal skills – fostering trust and patience with customers.
- Strong planning and organisational skills – ensuring smooth day-to-day operations.
- Proficient in Microsoft Office package (Word, Excel, email).
- Influencing skills – promoting a positive customer experience.
- Ability to maintain and develop professional relationships.
- Experience in a customer-facing environment (preferably in healthcare or administrative support roles).
- Resilience and problem-solving skills – handling challenges constructively.
- Attention to detail – ensuring accurate records and documentation.
- Willingness to travel as required to cover alternate sites in case of absence.
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Desirable Experiences
- Prior experience in a similar role within the healthcare field.
Working Arrangement
The hybrid working model is subject to business planning and site capacity, with 2–3 days per week on-site required. However, flexibility is needed to accommodate additional on-site days as required by business demands.
EEO & Inclusion Statement
Maximus is committed to diversity, equity, and inclusion throughout its recruitment process. We ensure fairness in attracting talent and guarantee equal opportunities to all candidates.
Disability Confident Guaranteed Interview Scheme
- Maximus is a Disability Confident Leader, pledging to support people with disabilities and long-term health conditions.
- Applicants with disabilities who meet the minimum criteria will be offered a guaranteed interview.
- Applications under this scheme will be shared only with hiring managers and the local resourcing team to maintain confidentiality.
Reasonable Adjustments
- When applying, you will be asked if you require adjustments during the recruitment process, and the company will review and accommodate these where possible.
Salary
£26,227.50 per year (fixed salary).
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