Bensons for Beds
Site Operations Manager
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Mon–Fri | Bonus | No Weekends! | Private Bupa Healthcare
We’re seeking a Site Operations Leader to oversee warehouse and logistics activity across our regional hub. This senior, hands-on role combines operational leadership with strategic planning: you’ll be responsible for ensuring safe, efficient, customer-focused delivery of goods while developing and coaching teams to meet performance and service targets.
What you'll get: Competitive salary plus performance-related bonus Mon–Fri working patterns available with rota stability and minimal weekend cover only where operationally necessary Pension scheme provided by Legal & General Life Assurance and access to Medicash for health and wellbeing support Employee discounts on products and services Comprehensive training, leadership development and clear career progression pathways
The role: Lead site-wide warehouse and transport operations, ensuring targets for productivity, OTIF, quality and cost are achieved Manage and develop supervisors, warehouse operatives, drivers and temporary staff to create a high-performing and safety-conscious team Plan resource and capacity across shifts, balancing workload, vehicle utilisation and customer delivery commitments Oversee despatch, returns and distribution activities, working closely with planners to optimise routes and schedules Monitor and report on key operational KPIs (throughput, OTIF, shrinkage, vehicle utilisation), producing concise management reports and action plans Ensure compliance with health & safety legislation, transport regulations and company procedures, including driver licence and tachograph checks, vehicle defect reporting and safe systems of work Drive continuous improvement initiatives across warehouse and transport processes to increase efficiency, reduce cost and enhance customer experience Manage recruitment, induction and training; conduct performance conversations, coaching and development activity to retain and grow talent Resolve operational issues and customer escalations promptly, implementing corrective actions to prevent recurrence Maintain accurate records using warehouse management systems (WMS), transport management systems (TMS) and handheld devices to control stock and movements
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Who we’re looking for: Proven experience leading warehouse and transport operations at site or regional level, with staff management responsibility Strong operational planning and prioritisation skills, with the ability to perform under pressure Sound knowledge of transport legislation, driver hours rules and vehicle safety requirements Confident user of IT systems including Microsoft Office; experience of WMS/TMS and handheld devices desirable Excellent communication and people management skills with a collaborative, coaching approach Analytical mindset with attention to detail and a focus on continuous improvement and cost control Practical, hands-on approach and willingness to support operational activity when required Flexible and resilient, prepared to support business continuity and occasional out-of-hours incidents
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Working hours, location and flexibility: Full-time role working set shifts; pattern to be agreed to meet operational needs (days/early/late) Based at our regional warehouse and transport hub with occasional travel between sites Some out-of-hours contact may be required for critical incidents and business continuity
Benefits of joining our team: Competitive salary and bonus opportunities Medicash cashback scheme for health and wellbeing support Unum Income Protection and Group Life Assurance Pension scheme and employee discounts Learning and development programmes and clear internal progression pathways Recognition and reward schemes including long service awards
If you’re an organised, experienced leader who is passionate about delivering operational excellence and developing people, we’d like to hear from you. Apply today to join our site leadership team.
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