Site Operations Manager

LOCATION: AMAZON DSA6
WORKING HOURS: 45 hours per week
SHIFT PATTERN: Monday to Friday
SALARY: Competitive

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OVERVIEW OF JOB DESCRIPTION

As Site Operations Manager, you will be required to deliver the highest standards of cleanliness, hygiene, and waste management for the client, internally and externally by ensuring that the building, including all associated service roads and car parks, are fully maintained and safe through a planned and reactive janitorial and waste management program.

This is a demanding role, reporting directly to the General Manager and would suit a candidate with experience of working in a fast-moving operations environment with the ability to work well under pressure. The successful candidate must be able to work on their own initiative and as part of a team with the ability to prioritize tasks and manage ever-changing situations. It will be imperative that the successful candidate has a flexible approach to working hours as they will be responsible for managing up to 70 members of staff covering a 24-hour operation.

Main Duties & Responsibilities:

• To manage the contract in line with company policies and procedures.
• Manage all aspects of the on-site staff and non-staff budget ensuring strict guidelines are adhered to. Complete budget forecasts and monthly reconciliations.
• Ensure high standards of Housekeeping are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure best practice is continually delivered.
• To provide professional support to the business in service-related matters and always promote the ABM brand.
• To control the delivery of the staff rota’s, completion of payroll, and correct manning levels ensuring compliance is always maintained.
• Lead and advise the team in managing absence and holiday records including sickness and annual leave for all site staff.
• Manage recruitment, induction, training, development, and retraining of staff.
• Ensure adequate quality performance (KPI’s / SLA’s) measures are adhered to and any non-compliance is resolved in a professional manner.
• Undertake and manage a daily and weekly client audit program and produce accurate and informative weekly and monthly reports in line with contract KPI’s.
• Investigate and record all Housekeeping incidents ensuring all key personnel are always kept fully informed, and key learning points are actioned.
• Ensuring strict compliance to the General Data Protection Regulation (GDPR) and associated regulations.
• To deliver excellent communication and motivation with site-based team including communicating daily TBT’s and Health and Safety information, in order that team goals can be achieved.
• Ensure objectives, performance reviews, and Toolbox Talks are completed as per company policy.
• To lead the team in the identification of training needs and ensure accurate site records are always maintained.
• Ensure on-site supervisors manage their teams ensuring they are fully conversant with their individual tasks.
• Ensure the Health & Safety policies and procedures are adhered to in line with company policies and procedures.
• Manage the incident and accident reporting procedures.
• To complete all company paperwork as required.
• To conduct return to work interviews and perform absence management processes as required.
• Ensure all team members carry out their duties in a correct and timely manner in accordance with cleaning / waste specification.
• To be responsible and accountable for safety and welfare of team members
• Maintenance and correct/safe usage of all equipment on site ensuring any faults are reported and resolved as a matter of priority
• Correct usage of cleaning chemicals in line with COSHH regulations and ensuring minimal waste and sufficient stocks are always maintained.
• To make sure that all team members are familiar with and adhere to the Company’s Health and Safety Policy and Procedures
• Ensure welfare needs of all team members are addressed in a prompt and expedient way obtaining advice and guidance in line with ABM policy and procedures.
• Establish/Foster and Maintain excellent relationships with all parties on site.
• Undertake any reasonable duties as required to meet the needs of the business