NBCUniversal
Site Reliability Engineer (Application Support)
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Site Reliability Engineer (Application Support)
SRE Production Support – AIOps Team
NBCUniversal
About NBCUniversal
NBCUniversal is one of the world’s leading media and entertainment companies. We create world-class content across:
- Film, television, and streaming (including Peacock, our premium ad-supported service)
- Global theme park experiences (e.g., Universal Orlando Resort, Universal Studios Hollywood)
- Leading entertainment and news brands (NBC, NBC News, Telemundo, Bravo, NBC Local Stations)
We operate under Comcast Corporation and prioritise delivering vast content via industry-leading digital, broadcast, and experiential platforms. Our culture fosters innovation, collaboration, and community impact—gathering diverse talent to reflect a rich, inclusive global audience.
About the Role
Are you passionate about digital media, entertainment, and software services? Do you thrive on big challenges with a highly motivated team? If so, we want you to join our AIOps group as an "SRE Production Support" specialist:
Responsibilities
- Design, implement, and support digital asset delivery systems across the full lifecycle management
- Tune, optimise, and troubleshoot delivery applications for performance and reliability
- Collaborate with managers and leads to scope, design, and implement media delivery projects
- Analyse incidents, assist in remediation efforts, and design improvements to prevent future failures
- Partner with DevOps teams to monitor and track key system health and performance metrics
- Automate everything possible through coding and scripting
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Requirements
REQUIRED QUALIFICATIONS:
- Site Reliability Engineering (SRE) expertise:
- Hands-on experience with resiliency, observability, availability, and scalability best practices
- DevOps & Agile methodology:
- Expertise in ServiceNow Agile, Jira
- Digital asset delivery systems:
- Signiant, Aspera (or equivalent)
- Linux OS administration & scripting:
- Support/administration for various Linux versions/features
- Public cloud experience:
- AWS, Azure, or Google Cloud environments
- Network fundamentals:
- TCP/IP, UDP, IPv4/IPv6, DNS, SSL, Firewalls, F5 LTM
- Automation & CI/CD:
- Tools: Ansible, Terraform, Puppet, Chef, Jenkins
- Version control & scripting:
- Git, GitHub + scripting languages: Python, Node.js, Perl
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Soft Skills & Workplace Readiness:
- Clear communication (written and verbal) for technical & non-technical stakeholders
- Collaborative mindset with DevOps, customers, and peers across NBCUniversal
- Vendor liaison comfort (e.g., supporting media software providers)
- High stress tolerance for 24X7 on-call rotation support
- Agility to adapt to shifting priorities while fostering team alignment
Preferred Qualifications:
- Bachelor’s degree in Computer Science or a related field
- 3+ years supporting high-volume/large-scale environments
- Media industry experience preferred (broadcast/production focus)
- Cloud platform certification (optional but valuable)
Additional Information
- Final interviews may require in-person participation at NBCUniversal offices.
- NBCUniversal is committed to equity and diversity, but welcomes applicants from all backgrounds under his inclusive equal employment policies.
- Reasonable accommodations for interviews will be supported upon request to AccessibilitySupport@nbcuni.com.
Visit nbcuniversal.com for more details.
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