Falcon Smart IT (FalconSmartIT)
Site Reliability Engineer
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Site Reliability Engineer
Site Reliability Engineer
Job Location: Hove, UK (Hybrid 3 days office) Job Type: FTE
About the Role
The Site Reliability Engineer (SRE) will drive the modernization of IT operations by implementing observability practices and automating toil. This position demands deep expertise in Site Reliability Engineering (SRE) principles, modern observability tools, and automation to ensure scalability, reliability, and efficiency across IT systems. The ideal candidate is a strategic thinker with hands-on experience who can lead modernization initiatives while fostering a culture of reliability and innovation.
Primary Responsibilities
- Work closely with the Product Engineering team to strategize IT operations modernization, enhancing observability and reducing toil.
- Architect and deploy observability platforms to effectively monitor system health, performance, and reliability.
- Propose and drive AI-driven alerting and proactive anomaly detection strategies to reduce MTTD (Mean Time to Detect) and MTTR (Mean Time to Resolve).
- Develop and enforce SRE best practices, including:
- Service Level Objectives (SLOs)
- Service Level Indicators (SLIs)
- Error Budgets
- Establish and create an AIOPS roadmap to improve operational efficiency.
- Lead efforts to automate repetitive tasks (toil) using:
- Scripting
- Orchestration tools
- AI/ML-based solutions
- Drive toil automation initiatives, including:
- Automated incident responses
- Self-healing automation for autonomous operations
- Collaborate with cross-functional teams to ensure systems are scalable, resilient, and maintainable.
- Drive incident management and root cause analysis processes through automation, aiming for continuous improvement toward autonomous operations.
- Partner with engineering, architecture, and product teams to promote shift-left engineering practices and ensure reliability.
- Mentor and guide teams on adopting SRE principles and tools.
- Advocate for a culture of reliability, automation, and continuous improvement company-wide.
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Key Skills
- Strong expertise in Site Reliability Engineering (SRE) principles
- Advanced knowledge of observability tools – Dynatrace & Datadog (preferred skills)
- Proficiency in automation & scripting – Python & Ansible (preferred skills)
- Strong experience with cloud platforms – AWS & Azure (preferred skills)
- Solid understanding of:
- Containerization (e.g., Docker)
- Orchestration (e.g., Kubernetes)
- Proficiency in cloud-native distributed systems and microservices architecture
- Exposure to AI/ML techniques for:
- Predictive analytics
- Automated problem resolution
- Familiarity with CI/CD pipelines and automated release/deployment engineering solutions
- Nice-to-have:
- Experience with chaos engineering tools (e.g., Gremlin, Chaos Monkey)
- Knowledge of automation frameworks for resilience tracking
- Ability to:
- Manage and prioritize multiple projects in a fast-paced environment
- Communicate effectively across teams
- Solve complex problems with analytical thinking and adaptability
- Balance engineering excellence with business priorities (strategic mindset)
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Preferred Qualifications
- 12+ years of experience in IT operations, SRE, or DevOps roles
- Proven track record of:
- Implementing observability and automation solutions in large-scale environments
- Certifications in:
- Cloud platforms
- Observability tools
- SRE-related areas
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