Job Title

People at Apple don't just build products â they craft experiences our customers love and depend on. The Apple Services Engineering (ASE) team builds and provides the systems and infrastructure that fuel Apple's services like iCloud, Siri, Maps, the App Store and more. If you've used an Apple product, you've interacted with what we run. Within ASE, the Observability SRE team owns the signals every other engineering team relies on to know their services are healthy: metrics, host and device monitoring, alerting, and the on-host telemetry agents that emit them. Our platforms like Epic, Mosaic Polling, Mosaic Tier-1, and the mosaic-agent operate at Apple scale: millions of hosts and devices, hundreds of millions of customers, across geographically dispersed data centres and multiple control planes. We're looking for a passionate and talented Observability SRE to join our London team. Our services have to scale globally, stay highly available, and "just work." If you love designing, engineering, and running the infrastructure that lets millions of customers depend on Apple every day, this is the place for you.

Description

Apple Services' scale is BIG. Operating across multiple geographies and serving hundreds of millions of users presents unique challenges, and as an Observability SRE at Apple you'll solve them using data, teamwork, and your own expertise. SREs here own the full infrastructure stack and our responsibilities are both broad and deep. Our team is responsible for the reliability, performance, and automation of the observability platforms that power the rest of Apple Services. We run a mix of open source, vendor-licensed, and internally developed tooling to provision, deploy, monitor, and operate these systems end to end from bare-metal and Kubernetes fleets through to the telemetry pipelines that detect a host going down within seconds. You'll learn these tools and have real opportunities to improve them. We're a collaborative team. We work closely with the development teams we support and often engage as a single team on shared projects to deliver the best result for Apple. We think critically, balance the best solution against the need to get things done, and reward good ideas and results. We approach operational problems with a software-engineering mindset: if something is manual and repetitive, we automate it away.