Manchester Digital
Site Reliability Engineer
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Site Reliability Engineer
Site Reliability Engineer
As a Site Reliability Engineer, you will enhance system reliability, observability, and performance through a strong engineering approach and assist with incident resolution and best practices.
You will leverage your software engineering skills — with a focus on system reliability and observability — to monitor the health, performance, and availability of critical systems, directly impacting operational efficiency.
Using your expertise, you will implement solutions that enhance reliability, including service instrumentation with tools such as Open Telemetry, improve logging practices, and develop features for maintainability. You will also help engineer tools and automation for effective service management.
Collaboration is central to this role. You will work across multiple functions to integrate reliability and observability best practices into the software development lifecycle. By supporting governance standards set by central teams, you will foster a culture where these principles are integral to development. Your contributions will ensure our systems meet user demands and enhance overall service performance.
** Hybrid work policy: This role is eligible for inclusion in the company’s hybrid working from home policy.
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Preferred Skills & Experience
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Excellent knowledge of Site Reliability Engineering (SRE) principles, including:
- Creation and management of Service Level Indicators (SLIs)
- Setting Service Level Objectives (SLOs) for reliability and improved customer satisfaction.
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Proven experience with observability tools, including:
- Splunk, New Relic, Grafana, and PagerDuty.
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Strong proficiency in programming languages like:
- Python, Golang (Go), and JavaScript.
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Proficiency in modern software development techniques and software development lifecycle (SDLC) methodologies.
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Experience with Infrastructure as Code (IaC) automation and orchestration, such as:
- Ansible and Terraform.
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Prior industry experience working in large-scale, 24/7 enterprise environments where system uptime and stability are critical to business success.
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Keen interest in industry trends, particularly Platform Engineering.
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Strong proficiency in shell scripting for automation and system management tasks.
Key Responsibilities
- Write and contribute to code that enhances the reliability and observability of services, including:
- Telemetry introduction
- Development of operational APIs
- Creation of tooling essential for observability.
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Develop and maintain tools that facilitate effective system management to ensure operational efficiency and resilience.
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Integrate automation and orchestration platforms to:
- Automate manual activities
- Reduce operational toil.
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Build sophisticated dashboards using telemetry data and tools like:
- Grafana, Splunk, and New Relic.
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Maintain and administer existing monitoring and analytics toolsets.
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Mentor colleagues on new technologies or best practices.
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Actively participate in:
- Live incident resolution
- Post-mortem analysis Provide remediation strategies to mitigate root causes and improve system health, preventing future issues.
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Drive initiatives to enhance system reliability and observability, contributing to a culture of continuous improvement.
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Collaborate with central SRE and Observability teams to:
- Establish and uphold standards for reliability and observability.
- Assist other teams in adhering to these best practices.
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Work closely with IT Operations, providing and supporting critical tooling to enhance business value.
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