Arbor Education
Site Reliability Technical Lead
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Site Reliability Technical Lead – Remote
Location: Remote Salary: £80,000 - £90,000
About Arbor
At Arbor, we’re on a mission to transform the way schools work for the better, where:
- Being challenged doesn’t equate to burnout
- Data drives decisions without overwhelming staff
- Every educator is reminded of why they chose education daily
Our MIS and school management tools support 7,000+ schools and trusts, giving teams the time and autonomy to make a real difference.
Our ethos goes beyond efficiency—we’re focused on creating happier, more joyful working lives for school staff, delivering scalable solutions that enhance both learning and well-being.
About the Role
We’re seeking a collaborative and experienced Site Reliability Technical Lead to lead system and solution design for our core products. This is a broad yet rewarding role demanding deep technical expertise, leadership, and an ability to mentor engineers while embedding reliability and quality.
Responsibilities span architectural leadership, reliability, automation, and cross-team collaboration, making robust, scalable systems that deliver measurable impact.
Core Responsibilities
- Architectural Leadership
- Balance trade-offs between speed, scalability, maintainability, and security to align with business objectives
- Reliability & Performance
- Lead erve Level Objective (SLO)-driven design, ensure systems are observable, and drive continuous improvement in reliability, efficiency, and performance
- Incident Management
- Lead Root Cause Analysis (RCA) during issues and optimize incident response frameworks
- Automation
- Champion automation across the team to reduce operational toil
- Technical Standards
- Enforce coding standards, promote automated testing, and advocate best practices in architecture and production readiness
- Planning & Delivery
- Guide real-world technical estimations and release planning, supporting post-launch reviews to inform improvements
- Mentorship
- Coach and develop engineers via constructive feedback, knowledge sharing, and problem-solving
- Collaboration
- Work closely with Product Managers, Engineering Leaders, and cross-functional teams, translating complex technical ideas for non-technical stakeholders
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Requirements
About You
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Years of Experience: Senior-level expertise in Site Reliability (SRE), DevOps, or Platform Engineering for complex, production-grade systems
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Cloud Expertise: AWS and distributed cloud architectures; experience scaling platforms handling 1,000+ requests/second
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Tools & Technologies:
- Terraform (Infrastructure as Code)
- Python, Go, or similar languages for automation/tooling
- Monitoring (Datadog/Prometheus), observability, incident management tools
- Distributed systems, microservices, and resilience patterns
- Kubernetes, Docker, and other containerization/tools
- Portable CI/CD pipelines
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Culture Fit:
- Strong mentor capable of inspiring teams and driving engineering standards
- Shift from operations to design, improving efficiency at scale
Bonus Strengths
- Chaos engineering & reliability testing
- Security best practices and compliance knowledge
- Scrum/Kanban-based agile experience
- Open-source contributions or community involvement
Benefits
What We Offer
Assuming this role means joining a mission-driven team that balances rich professional growth with unmatched work-life quality and health support. Benefits include:
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Wellbeing Support
- Dedicated wellbeing team (mindfulness training, mental health initiatives, and beyond)
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Time Off
- 32 holiday days, inclusive of 7 company-wide days (Easter, Summer, Winter).
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Financial & Holistic Benefits
- Life Assurance (3x salary)
- AIG Smart Health (AI GP consults, 24/7 therapy/counselling, physical health checks)
- Bupa Dental Coverage
- Salary Sacrifice Pension Plan (Scottish Widows)
- Parenting Support
- Enhanced maternity/adoption leave (20 weeks full pay + 5 coaching sessions)
- Paternity leave at 6 weeks full pay
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Professional Development
- Dedicated professional training budget (CPD courses, online resources)
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Fun & Society
- Dog-friendly offices
- Team/company events with social committees
- Volunteer day with a charity of your choice
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Flexibility
- Fully remote-friendly, with tailored discussions on hybrid/remote options
- Reference scheme: Get a £200 voucher if a successful referral converts (Let your contacts know or email us!)
Commitment & Diversity
We’re unwaveringly committed to building an inclusive, equal, and diverse workplace. If you require adjustments (reasonable accommodations during interviews/applying, Equ lip/Dyspraxia guidance, etc.), kindly reach out to careers@arbor-education.com.
Next Steps
Interview Process
- Phone screen
- First-stage technical interview
- Second-stage review
To grieve reasonable adjustments during your application or interviews, connect with our team. We also partner with Lexxic (Neurodiversity Consultancy) to ensure equitable support.
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