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SME Account Manager
SME Account Manager – TalkTalk Business
About TalkTalk Business
TalkTalk Business is one of the UK’s leading B2B technology & managed service providers, offering a full range of business-grade communications products and services, including:
- Internet access
- Data solutions
- Voice and network infrastructure
With over 30 years of experience, we serve businesses of all sizes—from national retailers to small and medium-sized enterprises—by delivering scalable technology, dedicated support, and innovative solutions.
Our mission is to empower UK organisations to exceed their ambitions through trusted service and cutting-edge technology. Join a team that blending tradition with innovation—where your ambition matters.
Are you ready to help shape the future of business connectivity? Apply today.
The Role – Reporting to the Mid-Market Sales Manager
The SME Account Manager is a critical business-critical role, responsible for:
- Retaining and growing revenue through mid-market customers.
- Attracting new business while optimising sales opportunities.
- Selling the full TalkTalk Business portfolio—ensuring customers fully benefit from our unified offerings.
- Fostering strong, multi-level relationships with clients, from C-suite executives to operational teams, to enhance wallet share and drive referrals.
You’ll be proactive in identifying sales leads and ensuring all targets are met, collaborating across teams to deliver exceptional customer experiences—resolving issues and closing sales opportunities effectively.
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Key Responsibilities
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Customer Portfolio Management:
- Retain, grow, and develop a portfolio of mid-market customers (SMEs through to enterprise-level).
- Drive revenue growth via upselling, cross-selling, and new business acquisition.
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Relationship Building & Sales Execution:
- Establish and maintain trusted relationships with customers at all levels, including C-level stakeholders.
- Act as a trusted advisor, aligning TalkTalk Business solutions with customer business goals.
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Sales & Opportunity Conversion:
- Leverage strong commercial acumen to identify, qualify, and convert sales opportunities.
- Promote the entire TalkTalk Business portfolio—covering connectivity, SD WAN, Cisco Meraki, hosted telephony, and beyond.
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Collaborative Delivery:
- Work cross-functionally to troubleshoot and enhance customer experiences, resolving issues swiftly.
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Performance & Forecasting:
- Manage pipeline forecasting, sales targets, and attrition diligently.
Skills & Experience Required
- Proven industry experience in account management, ideally within telecommunications.
- Strong commercial mindset with a robust grasp of revenue forecasting and customer attrition risk.
- Exceptional communication skills—able to articulate complex solutions to customer and internal stakeholders.
- Preference for technical acumen in areas such as:
- SD WAN
- Cisco Meraki
- Hosted telephony solutions
- Proactive, ambitious, and results-driven with a focus on relationship building and targeted growth.
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How We Work: Hybrid Framework
At TalkTalk Business, we champion flexibility and connection. Our hybrid model allows you to work:
- 3 out of every 5 days in-office (location: Exchange Quay HQ) to foster collaboration.
- Flexibility to work remotely on your remaining days.
Why Join Us?
We believe in empowering our team to deliver excellence through a supportive, innovative environment.
Competitive Reward Package
- Competitive salary with a structured commission scheme, recognising your dedication and success.
Comprehensive Benefits
- A holistic benefits package to support:
- Wellbeing initiatives
- Flexible work-life balance
- Future planning (e.g., pensions, family schemes)
Personal & Professional Growth
- Opportunities for career advancement and professional development, helping you stay ahead in a dynamic industry.
Whether you thrive in a fast-paced, collaborative environment or bring a fresh perspective, your passion for customers and innovation will be a cornerstone of our success.
Let’s build the future of connectivity—together. Apply now.
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