RAC
SMR Contact Centre Advisor
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SMR Contact Centre Advisor
Customer Advisor - SMR & Inspections Services
Start Date: 3rd August 2026 (you must be able to commit to this start date)
Salary: £26,509.50 per annum
⏰ Hours: 40 per week, full-time
Shifts: Monday-Sunday on a rotating basis:
- Weekdays: 08:00-16:00 / 09:00-17:00 / 10:00-18:00
- Weekends: 09:00-17:00 (rotating with rest days)
- Location: Office-based at Bescot
Are you passionate about delivering outstanding customer service?
Do you thrive in a fast-paced contact centre environment? Join our SMR & Inspections Services Team at RAC and become our next Customer Advisor!
Training
You must be able to commit to two weeks full-time training (Mon-Fri, 09:00-17:00).
Your Role
As a Contact Centre Advisor within our Service, Maintenance & Repair (SMR) team, you’ll be at the heart of the customer journey by:
- Assigning technicians to jobs
- Coordinating with dealerships to confirm parts availability
- Acting as the key point of contact for customers throughout their booking
Reasons to use Rodeo
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No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Be Doing
- Handling inbound and outbound customer calls
- Managing bookings and updating systems accurately
- Building product and process knowledge
- Collaborating with your team to improve performance
- Communicating confidently with internal and external stakeholders
What We’re Looking For
- Previous customer service experience (contact centre experience is a plus)
- Strong communication and upselling skills
- Ability to manage complaints professionally
- Excellent organisation, PC, and admin skills
- A customer-first mindset and drive to deliver a smooth, positive experience
If you’re ready to make a difference and be part of something special, apply now and become one of our #OrangeHeroes.
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We’re proud to foster a culture that reflects the diverse communities we serve, welcoming applicants from all backgrounds and experiences.
Benefits
At RAC, we reward your commitment with more than just a salary:
- Bonus scheme eligibility
- Pension contributions up to 6.5%
- Life Assurance (2x salary, 4x for pension members, flexible up to 10x)
- Family leave support and flexible working
- 24/7 confidential personal support service
- Car salary sacrifice scheme (after 12 months, including EV options)
- FREE RAC Ultimate Complete Breakdown Cover from day one
- Access to Orange Savings - discounts on retail, travel, tech & more
- FREE onsite parking
- Automatic enrolment into our Colleague Share Scheme - Owning it Together
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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