RAC
SMR Performance Analyst
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We’re on an exciting growth journey within our Service, Maintenance & Repair (SMR) area of the business.
As we continue to evolve, we're looking for a commercially minded Performance Analyst to transform data into meaningful insight that drives decision-making across the business.
Reporting to the Finance Director
You'll take ownership of trading and operational performance reporting across the SMR business. You'll be responsible for developing, improving and automating reporting processes, ensuring stakeholders have access to accurate, insightful and actionable performance information.
Working closely with Finance, Operations, Commercial, Product Development, Insight & Analytics, and Digital teams
You'll play a key role in supporting RAC's ambitious SMR growth strategy.
This is a fantastic opportunity for someone experienced in reporting and analytics, who thrives on solving problems and can confidently engage with senior stakeholders.
This is a hybrid role, working 2 days a week from our Bescot office and 3 days a week from home offering flexibility while being part of a dynamic and supportive team.
We offer more than a job. We offer a career with purpose.
As a SMR Performance Analyst at RAC, you’ll get benefits that go the extra mile
- Earnings That Motivate - enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme - a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver.
- Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.
- Time Off That Matters - enjoy 25 days annual leave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.
- Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.
- Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.
- Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success.
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What You’ll Do
- Develop and maintain a suite of operational and trading performance reports using multiple data sources.
- Create impactful dashboards and visualisations that provide clear visibility of key business performance metrics.
- Analyse trends and performance drivers, translating data into meaningful business insight.
- Deliver compelling narratives that explain movements in KPIs and support decision-making.
- Identify opportunities to automate and enhance reporting processes, improving efficiency and consistency.
- Ensure reporting accuracy, governance and data integrity across all outputs.
- Collaborate with Data Management, Insight & Analytics and Digital teams to build scalable reporting solutions.
- Support stakeholders with deep-dive analysis, root cause investigations and performance reviews.
- Continuously improve reporting capability by introducing new data sources, functionality and analytical approaches.
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What You’ll Need
- Strong experience developing reports and dashboards using Power BI and other data visualisation tools.
- Experience using SQL
- Experience analysing and interpreting operational or commercial performance KPIs.
- Ability to translate complex data into clear, concise and compelling business stories.
- Proven experience working with senior stakeholders and influencing business decisions through insight.
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills.
- Experience using a reporting suite such as Sigma or Tableau.
- Experience improving or automating reporting processes and frameworks.
Why RAC?
For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.
We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.
Ready to make a difference? Your next career move starts here.
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