OLIVER Agency Germany
Social Account Manager (French Speaking) New London, United Kingdom
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Social Account Manager (French Speaking) – London (Hybrid)
About the Role
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. As part of The Brandtech Group, we’re pioneering cutting-edge AI solutions to transform creativity and efficiency, empowering teams to deliver innovative and impactful results.
This delivery-critical role sits at the heart of a high-volume, fast-paced studio environment, managing incoming social content briefs, coordinating across internal teams, and acting as the key client point of contact. As Social Account Manager, you’ll bridge the gap between client expectations, strategy, and content execution, ensuring seamless workflows and flawless delivery.
Based in London (hybrid), you’ll collaborate closely with Social Strategists, Content Creators, Designers, and Data Analysts to streamline processes and drive efficiency and consistency. We support flexible working and welcome diverse working arrangements. To succeed, candidates must demonstrate an intermediate-to-fluent level in both English and French.
Success metric: Smooth, efficient delivery with clear ownership, a cohesive team, and a client that feels confident and well-supported.
What You’ll Be Doing
Day-to-Day Account Management
- Act as the primary client contact for social content delivery, ensuring clear and proactive communication
- Define and manage client expectations, raising risks or scope changes early
- Build trust-based relationships with stakeholders through consistent, transparent communication
Workflow & Delivery Management
- Own the end-to-end content workflow—from brief intake to final delivery and approval
- Coordinate across Strategy, Content, Design, and Social teams to ensure:
- Clear briefs
- Realistic timelines
- No bottlenecks
- Proactively flag blockers before they escalate into delays
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Briefing & Quality Control
- Translate client requests into actionable, strategy-aligned internal briefs
- Ensure briefs are platform-ready with all necessary details included
- Quality-check outputs against briefs before client handover
Multi-Market Coordination
- Manage cross-market content delivery, ensuring:
- Accurate local adaptations
- Consistent tracking of market-specific priorities
- Aligned timelines
Planning & Prioritisation
- Support weekly and daily content planning, balancing:
- Always-on output
- Campaign work
- Reactive requests
- Prioritise efficiently in a dynamic environment while aligning capacity and delivery timelines
Stakeholder Alignment
- Work closely with Social Strategists, Creator Lead, Data Analysts, and clients to ensure:
- Clear ownership across workstreams
- No communication gaps
- Ambitious, realistic next steps
Performance & Feedback Loops
- Collaborate with Data & Social teams to:
- Track content performance
- Embed learnings into future briefs
- Foster a culture of continuous improvement by distilling insights into actionable formats
Process & Efficiency
- Drive workflow improvements, including:
- Studio approval processes
- Service Level Agreements (SLAs)
- Risk and bottleneck reduction
- Propose practical solutions to keep delivery on track
Budget & Financial Administration
- Monitor and report on content production spend at a project level
- Support purchase orders and invoicing (escalating discrepancies promptly)
What You Need to Bring
Essential
- Bilingual proficiency: Fluency in both English and French (written + spoken)
- Proven experience in:
- Account/portfolio management
- Project management
- Social or digital delivery (preferably at consumer or FMCG brands)
- Ability to:
- Multitask high-priority workstreams
- Prioritise under pressure
- Exhibit meticulous attention to detail
- Agency, in-house, or studio experience in a high-volume, fast-paced environment
- Strong communication skills to:
- Manage client expectations
- Clarify internal workflows in uncertain situations
- Interpret client needs while aligning with delivery realities
- Cross-functional expertise—comfortable working with:
- Creative, Strategy, Data teams
- Embedded in-house agencies or studio models
- Experience in multi-market coordination
- Knowledge of social publishing workflows and approvals
- Creators/influencer campaign coordination
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Desirable
- Demonstrated experience with Gen AI-assisted workflows for:
- Brief-writing
- Planning
- Communication drafting
- Budget tracking
- Agentic problem-solving: Breaking down complex workstreams and implementing efficient solutions
- Ability to critically evaluate AI outputs with sound human judgment
- Budget and financial admin experience (POs, invoices)
Qualifications
- Not strictly required, but credentials in related fields are welcome.
OLIVER’s Values
1. Be Ambitious – Succeed 2. Be Imaginative – Push boundaries 3. Be Inspirational – Deliver groundbreaking work 4. Be Always Learning & Listening 5. Be Results-Focused – Exceed expectations 6. Be Pro-Inclusive & Anti-Racist
OLIVER is an equal opportunity employer. We foster an inclusive environment and celebrate diversity in all forms. All applicants are considered without regard to race, ethnicity, religion, gender, sexual orientation, age, neurodiversity, disability, or any other protected characteristic.
Commitment to Sustainability: OLIVER is deeply invested in environmental sustainability, aligning our operations with science-based emissions targets.
Req ID: 17743
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