OLIVER | The Brandtech Group
Social Account Manager (French Speaking)
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Social Account Manager (French Speaking) – London, UK
OLIVER specialises in designing, building, and managing bespoke in-house agencies and marketing ecosystems for brands. Since 2004, we’ve partnered with over 300 clients across 40+ countries, leveraging AI to drive creativity, efficiency, and cutting-edge delivery.
As a Social Account Manager (French Speaking), you’ll play a critical role in managing high-volume social content delivery, bridging the gap between clients, strategy, and execution. Based in London, hybrid working, you’ll support flexible arrangements and must demonstrate intermediate to fluent French and English.
About the Role
This is a high-impact delivery position in a dynamic, fast-paced studio environment. You will:
- Serve as the primary client contact for social content delivery, ensuring seamless communication and on-time execution.
- Coordinate across strategy, content, design, and data teams to streamline workflows.
- Maintain clear ownership of the end-to-end delivery process—from brief intake to final output.
- Foster trust-based client relationships through proactive transparency.
Success in this role is defined by: ✔ Smooth, efficient delivery with full accountability at every stage. ✔ Strong client confidence and consistent support. ✔ Cross-functional cohesion, ensuring all parties align on priorities and progress.
Key Responsibilities
Day-to-Day Account Management
- Act as the primary contact for clients, managing communications proactively and clearly.
- Clarify and manage expectations—escalate risks/scope changes early to prevent delays.
- Build reliable, relationship-driven partnerships with client stakeholders.
Workflow & Delivery Management
- Own end-to-end content workflows, ensuring alignment from brief to delivery.
- Coordinate multi-team collaboration (Strategy, Content, Design, Social teams) to meet timelines.
- Flag blockers before they impact delivery, keeping workstreams moving efficiently.
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Briefing & Quality Assurance
- Translate client requests into actionable internal briefs, aligned with strategy and platform fit.
- Review outputs against briefs to ensure quality before client approval.
Multi-Market Coordination
- Manage global and localised deliveries, tracking adaptations and market-specific timelines.
- Capture early local requirements to maintain cross-market consistency.
Planning & Prioritisation
- Support weekly/daily content planning, balancing campaigns, always-on output, and reactive requests.
- Help prioritise in a fast-moving environment, aligning capacity with expectations.
Stakeholder Alignment
- Work collaboratively with Social Strategists, Creators, Content Teams, and Data Analysts to:
- Align on priorities, progress, and next steps.
- Ensure clear ownership across all workstreams—no gaps, no ambiguity.
Performance & Insights
- Track content performance with the Data and Social teams.
- Feed learnings into future briefs and delivery planning.
- Create scalable, actionable insights to drive continuous improvement.
Process & Efficiency
- Optimise studio workflows, approval processes, and SLAs.
- Identify bottlenecks, risks, and inefficiencies—suggest solutions for streamlined delivery.
Budget & Financial Admin
- Monitor content production spend at a project level, supporting accurate budget management.
- Handle purchase orders and invoice processing, escalating discrepancies promptly.
Requirements
Must-Have Skills & Experience
- Fluent in English and French (spoken and written).
- 3+ years in account management, project management, or social/digital delivery—preferably in agency, in-house, or creative studio environments.
- Experience working with consumer or FMCG brands.
- Ability to multitask complex workstreams, stay organised under pressure, and maintain high attention to detail.
- Collaborative mindset with experience bridging creative, strategic, and client teams.
- Comfort working in ambiguity— Empowering teams to define next steps effectively.
- Proven experience in:
- Agencies handling high-volume, fast-paced content.
- Budget tracking and financial processes (purchase orders, invoicing).
- Social publishing workflows and storytelling нためть.
- Basic experience with AI tools assistãgâ account and workflow management.
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Bonus Skills
- Experience in embedded in-house agency or multi-market environments.
- Involvement in influencer/creator campaigns.
- Proven familiarity with AI-assisted workflows or strategic implementation.
Why Join Oliver?
Our Values & Culture
We’re driven by ambition and inclusive innovation. Our values include:
- Be Ambitious—Pursue excellence.
- Be Imaginative—Challenge conventional thinking.
- Be Inspirational—Deliver groundbreaking work.
- Embrace learning—Stay curious and open-minded.
- Be Results-focused—Exceed expectations every step.
- Champion pro-inclusivity and anti-racism in every action.
GH Benefits
- Hybrid working with flexibility demands.
- Supportive environment advocating for reasonable adjustments.
- Dynamic membership of a veg Inspector Group bill focused on equine innovation.
- Comply set in environmentally sustainable actions.
We’ve committed to science-based emissions reduction against the climate and the hunting subgroups of our active pedagogy.
Now apply and help us revolutionize how brands connect with their audience.
[Req ID: 17743]
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