Design and Build AI Agents

• Develop, configure, test, and deploy AI agents for social use cases (content ideation, trend monitoring, community management, reporting).
• Architect multi-agent workflows that orchestrate autonomous agents in sequence or parallel for complex workflows.
• Apply prompt engineering best practices such as RAG (Retrieval-Augmented Generation), tool use, chain-of-thought reasoning, and human-in-the-loop checkpoints.
• Maintain a library of reusable agent templates for quick client configuration and internal efficiency.
• Share real-world learnings with product and technology teams to shape tool evolution.

Sell and Pitch AI Agent Solutions

• Lead client discovery sessions to identify avenues where AI agents can deliver measurable value in social operations.
• Design proposals, proofs-of-concept, and ROI frameworks to show quantifiable business outcomes (e.g., time saved, increased content throughput).
• Own the end-to-end client journey, spanning scoping, solution design, and deployment.

Develop AI-Enhanced Social Workflows

• Transform social processes across strategy, content production, publishing, community engagement, and optimisation.
• Design agent workflow architectures, determining where autonomous execution adds value and where human oversight is critical (including quality control and brand safety checkpoints).
• Standardize processes for scalability across diverse client portfolios worldwide.

Lead Innovation and Intelligence

• Monitor competitive innovation landscapes and track emerging AI advancements to identify opportunities and threats.
• Evaluate new tools and platforms for potential synergies into OLIVER’s offerings and integrate early access partnerships.

Training and Education

• Collaborate with training teams to design and deliver accessible, jargon-free content on:
  • LLM fundamentals
  • Agent architecture
  • Prompt design
  • Workflow orchestration
• Create role-specific training paths in social functions and measure effectiveness via feedback loops.

Requirements & Qualifications

Essential Skills & Experience

• Proven expertise in:
  • Social media strategy and brand marketing (trends, platform dynamics, community management).
  • Implementing AI tools in social operations.
• Hands-on familiarity with large language models (LLMs):
  • Prompt engineering, RAG (Retrieval-Augmented Generation), model limitations, prompt chain-of-thought.
• Practical experience building AI agents or automated workflows (demonstrable examples required).
• Skills in multi-agent workflow deployment (roles, tool integrations, memory management, error handling).
• Track record of leading transformation projects and driving adoption change at scale.
• Experience evaluating APIs, webhooks, and system integrations (scoping without technical coding).
• Ability to influence every organizational level (entry-level talent to C-suite).

Desirable Qualifications

• Relevant formal qualifications (though not mandatory).
• Experience developing training programs for teams requiring upskilling.

OLIVER values applied skills and real-world experience over formal qualifications.

Corporate Values & Commitment

OLIVER, part of the Brandtech Group, embodies pro-inclusive, anti-racist values and upholds rigor in sustainability commitments:

• “Be ambitious to succeed.”
• “Be imaginative to push what’s possible.”
• “Be inspirational in work quality.”
• “Be always learning and adapting.”
• “Be results-focused to exceed expectations.”

A diverse, industry-leading culture where all applicants are evaluated purely on merit and performance.

Req ID: 17670