Onyx Commerce
Social Commerce Account Executive
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About Onyx
Onyx is a fast-scaling social commerce agency operating across the UK and expanding into Europe. Led by exited founders and ex-TikTok leadership, we work with some of the world's most recognised brands — Crocs, Pandora, VF Group, John Lewis, and Foot Locker.
There is a huge shift in the media landscape as a new generation of consumers engages with social media to research products and shape their buying decisions rather than searching in traditional channels.
Our mission is to guide brands on how they can maximise the exploding social commerce opportunity on TikTok and drive meaningful results for their business.
About The Role
We’re expanding our account management team! We’re looking for entry-level or 2nd job individuals who will thrive in an early-stage business and want to grow their knowledge across the social commerce and TikTok ecosystem. You’ll learn all about the sector from TikTok Shop operations, to managing Lives and creator relationships. You may already have some experience delivering effective TikTok Shop, Ads or Organic content strategy and be looking to develop your career, or simply have a passion for TikTok culture, audience and engagement, and want to get into the detail of how it all works.
You will:
- Manage client onboarding and TikTok Shop setup, dealing with timely order fulfillment, inventory accuracy, and issue resolution.
- Support the planning and execution of TikTok Shop campaigns and sales events, coordinating closely with our organic content teams.
- Analyse performance data, develop optimisation strategies to improve performance and provide reporting with clear, actionable insights to clients.
- Develop relationships with creators to build and manage long-term affiliate partnerships that align with client growth goals.
- Support the account team by preparing reporting and information for client status calls, meetings and presenting information where appropriate.
- Support the planning and execution of TikTok Shop LIVEs, from product selection to host coordination and fulfillment readiness.
- Collaborate with the content and production teams to provide real-time community feedback that shapes content direction.
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What you will bring
Essential skills and experience for the role:
- Educated to degree-level or equivalent.
- Highly organised with excellent attention to detail.
- Fast learner with a genuine curiosity for TikTok, social commerce and digital marketing.
- Able to work independently within a hybrid working environment while proactively seeking support when needed.
- Comfortable adapting to changing priorities and working in a fast-paced, evolving business.
- Good understanding of TikTok, its culture, creator ecosystem and user behaviour.
- Ability to think and work independently, multi-task and meet deadlines in a fast-paced environment.
- An energetic and positive approach to everything you do.
- Be adaptable and resilient in an ever-changing scale-up environment.
Additional skills a bonus:
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- Additional European language from German, Italian, French, Spanish.
- STEM subjects at A-Level or degree preferred.
- Experience in eCommerce marketplace operations (ideally TikTok Shop), including product onboarding, inventory and fulfillment management, and promotional campaign execution.
- Confident using Google Sheets or Microsoft Excel for basic data analysis. Experience with Pivot Tables and XLOOKUP/VLOOKUP is advantageous but not essential.
- Client management experience.
What we can offer
Onyx is an entrepreneurial and innovative business operating in a pioneering sector. All of our team members can make a huge contribution at this early stage of our business growth, challenge themselves and others, work with like-minded individuals, and learn a lot in an exciting, relaxed and inclusive environment.
We offer:
- Competitive salary
- Pension contributions
- Performance bonus
- Health Cash Plan
- Hybrid working environment with set days in office
- Flexible working around core hours with a focus on outcomes
- 25 days holiday (plus bank holidays)
- 2 weeks ‘work from anywhere’ allowance
- Health and Wellness benefits
- Home office/mobile/broadband allowance
- Volunteer days
- A high level of responsibility, autonomy and opportunity for growth
You must already have the right to work in the UK and the ability to work in a hybrid environment, 3 days in the Shoreditch, London.
Please let us know if you require any accommodations to fully participate in the interview process.
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