Community Management

• Manage and grow the Scriveiner Facebook community group, fostering genuine connection and brand loyalty
• Develop community initiatives, prompts, and conversations that keep members engaged
• Help manage community engagement across DMs, comments, and customer interactions across all channels
• Monitor the group for tone, ensure all interactions reflect the brand, and manage any sensitive situations appropriately
• Identify advocates and super-fans within the community and find ways to celebrate and activate them
• Stay close to the customer through DMs and campaign feedback, and bring that insight back to the wider team

Influencer, Ambassador & Partnership Management

• Research and identify potential influencers, creators, partners, and collaboration opportunities aligned with Scriveiner's values and aesthetic
• Recruit and onboard brand ambassadors, influencers, and affiliates
• Manage ongoing relationships with the ambassador and influencer community, keeping them engaged and activated
• Coordinate the gifting programme managing logistics, tracking, and reporting
• Review, negotiate, and manage influencer proposals and partnership agreements
• Track influencer activity, content performance, and return on investment

Research, Trends & Inspiration

• Lead trend research, competitor analysis, and creative inspiration gathering to feed campaigns and brand development
• Monitor competitor and category social activity to identify gaps and opportunities
• Bring fresh ideas and cultural references to the team on a regular basis

Analytics & Reporting

• Track performance across all social platforms: follower growth, engagement rates, reach, saves, and conversions
• Produce regular reporting on social performance, surfacing key trends and actionable insights
• Use data to inform content strategy, posting cadence, and channel prioritisation

Must Haves

• Proven experience in a social media, community, or influencer marketing role: you have owned platforms and grown audiences, not just assisted
• A genuine eye for design, content, and culture: you notice what is good and you know why it works
• A genuine passion for social media: you follow trends instinctively and know what makes content perform
• Hands-on experience managing and growing communities, including Facebook Groups or similar
• Experience working with influencers and ambassadors from identification and outreach through to negotiation and ongoing relationship management
• Strong creative instincts: you can develop content ideas that feel on-brand and culturally relevant
• Excellent written communication skills whether crafting a caption, a DM, or an influencer brief
• Comfortable with analytics: you track performance, spot opportunities, and act on data
• Brilliantly organised, with the ability to juggle multiple projects and keep everyone aligned
• Confident with social platforms and how content performs across them
• Clear, warm communicator who can work across a busy team
• Familiarity with content creation and scheduling tools (CapCut, Canva, Adobe)
• Curious, proactive, and keen to learn
• AI literate and open to using emerging tools to do sharper work

Strongly Preferred

• Experience working within a premium, lifestyle, gifting, or luxury brand
• Familiarity with LinkedIn content strategy, including founder or brand account management
• Experience managing gifting programmes and affiliate or partner recruitment
• Background in or strong understanding of the stationery, accessories, or adjacent lifestyle category
• Experience supporting founder-led brand content or personal brand building

What Success Looks Like

• All social media platforms are active, consistent, and growing: content goes out on schedule, every week
• Engagement metrics are moving in the right direction: comments, shares, saves, and follower growth are tracked and improving
• A thriving ambassador and influencer programme is in place, with clear processes for recruitment, gifting, and relationship management
• The Facebook community group is actively managed and growing, with members feeling genuinely connected to the brand
• Trends are spotted early and acted on: Scriveiner is part of relevant cultural conversations
• Campaign and shoot support runs smoothly, with deliverables and timelines kept on track
• Content libraries are organised and up to date, and quality-checking is embedded before anything goes live
• Analytics are reviewed regularly and inform decisions about content, channels, and partnerships

Why Join

• A brand with real proof: King's Award for Enterprise, multiple international design awards, well-resourced and fast-growing with millions of customers worldwide.
• Direct ownership of Scriveiner's social presence and community at a pivotal moment in the brand's growth: your work will be visible, and it will matter.
• Real creative autonomy in a lean, high-trust team where good ideas get acted on quickly.
• A growing product portfolio across multiple categories, with new ranges launching across international markets, meaning the scope of this role will expand as the business does.

Compensation & Benefits

• £20,000 – £35,000 base salary per annum, dependent on experience.
• Fully remote position.
• Some international travel required (frequency to be agreed based on business needs and market priorities).
• The tools and support you need to do the job properly, in a well-resourced and highly profitable business.
• Welcome gift: a curated selection of Scriveiner products.