GWA Group
Social Housing Key Account Manager
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GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.
At Methven, we're committed to supporting the UK's social and affordable housing sector through strong partnerships, innovative solutions and an unwavering focus on customer service. As our social housing business continues to grow, we're creating a new opportunity for a Key Account Manager - Social Housing to join our team and help shape the future of this important market.
This newly created role has been designed to provide additional support and business continuity within our Social Housing team. Working closely alongside our National Social Housing Manager, you'll gain hands-on exposure to key customer relationships, national frameworks, procurement processes and sector strategy, whilst developing the skills and experience needed to progress in your career.
About the Role
As Key Account Manager - Social Housing, you'll play an important role in supporting and growing our presence within the social and affordable housing sector. You'll work alongside the National Social Housing Manager to maintain existing business, identify new opportunities and strengthen relationships with housing associations, contractors, procurement frameworks and other key stakeholders.
This is an excellent opportunity for an ambitious account management or business development professional who understands the social housing landscape and is looking for a long-term career path within a growing organisation.
Key Responsibilities
- Support the delivery and growth of our social housing business across the UK.
- Build and maintain strong relationships with housing associations, local authorities, procurement frameworks, contractors and developers.
- Manage and develop customer accounts, supporting both retention and growth.
- Identify and convert new business opportunities through networking, market engagement and proactive account development.
- Support the management of national frameworks and strategic agreements alongside the National Social Housing Manager.
- Attend customer meetings, framework reviews, exhibitions and industry events.
- Monitor market activity, competitor developments and emerging opportunities within the sector.
- Prepare account plans, maintain opportunity pipelines and contribute to business reviews and forecasting activities.
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About You
We're looking for someone who has a genuine understanding of the social or affordable housing sector and is excited by the opportunity to learn, develop and progress. You'll bring:
- Experience within the social housing, affordable housing or wider construction sector.
- Knowledge of framework agreements and public sector procurement processes.
- Account management, sales or business development experience.
- Excellent relationship-building and stakeholder management skills.
- Commercial awareness and the ability to identify growth opportunities.
- Strong communication, presentation and organisational skills.
- The ability to work independently whilst collaborating effectively across teams.
Whilst experience within the bathroom, plumbing or construction products industry would be advantageous, it is not essential. We are more interested in candidates who understand the social housing sector and can build trusted customer relationships.
What's in it for You?
- A clear development pathway towards a future National Account Manager role.
- Mentoring and support from an experienced National Social Housing Manager.
- Opportunity to build expertise in national frameworks, procurement and strategic account management.
- Home-based working environment with autonomy and flexibility.
- Competitive salary package including a company car or car allowance.
- The opportunity to make a real impact within a growing and highly valued sector.
Location
This is a home-based role; however, to support customer engagement and national travel requirements, our ideal candidate will be based within the Manchester, Liverpool and Stoke-on-Trent region. A full UK driving licence is essential, and the role will involve regular travel throughout the UK, including occasional overnight stays.
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If you're looking for a role that offers genuine career progression, exposure to national account management and the opportunity to make a difference within the social housing sector, we'd love to hear from you.
Ready to apply? Great! Just click the apply button to build your career with us!
Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.
Please note that we are not accepting applications from agencies for this position.
GWA Group has a long history of innovation and dedication which goes all the way back to 1886. We are proud of our Australian and New Zealand heritage, innovative spirit, iconic market-leading brands such as Caroma, Methven, and Clark, and importantly - our inclusive culture.
At GWA, we're not just a company, we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.
When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways. We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed.
Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.
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