Social Element
Social Media Community Manager & Moderator - Korean
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🌍 Where: Remote (UK-based hrs required)
🤝 Type: UK Hourly Employment
🔥 Join Us at Social Element! 🌟
Founded 24 years ago, we are a leading global full-service social media agency on a mission to Make Social Better for everyone.
Behind “Better Social” sits our commitment to creating unskippable content, making the internet safer for everyone, sparking stronger real-life connections and driving social impact.
💬 Korean Social Media Community Manager (Moderator)
We’re seeking experienced native-level Korean speakers to engage with and grow communities for our Korea-based clients. You’ll act as the voice of the brand, ensuring positive, secure, and inclusive digital spaces.
📌 About the Role
Your role revolves around fostering authentic community growth while maintaining a safe, welcoming environment across multiple platforms.
You will:
- Represent brands authentically on TikTok, Instagram, Facebook, and other platforms by crafting engaging, culturally nuanced responses.
- Represent our global client base in both Direct Messages & replies, ensuring consistent brand tone of voice.
- Engage with audiences to build trust, deeper connections, and online communities.
- Act as a moderator, enforcing positive, inclusive, and bias-free guidelines to ensure a safe experience for all contributions.
- Stay ahead of industry trends, platform updates**, and audience expectations in Korea.
- Collaborate with UK-based teams via varied tools for seamless engagement (even when crossing time zones).
Impact:
- Drive meaningful engagement and conversation volume in Korean-language social spaces.
- Build a trusted brand voice that resonates with audiences.
🏙️ Working Environment
Available for mixed workloads, covering projects across:
- Weekday evenings (strong UK time zones)
- Weekend shifts (depending on project needs)
Flexibility Key:
- Your schedule must accommodate before-hours & weekend coverage for clients expecting immediate responses.
- Hours for specific projects will be clarified in the hiring process.
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👀 Child Protection Commitment
At Social Element, we uphold rigorous standards for protecting children and ensuring safe online interactions. Successful candidates must:
- Complete a background check.
- Provide two professional references upon offer.
🔍 Key Responsibilities
Core Functions:
- Maintain a round-the-clock presence in communities, catering to global audience needs.
- Create and curate content that builds rapport and drives engagement.
- Moderate discussions to promote a positive, inclusive culture.
- Use data-driven insights to improve community interaction strategies.
- Assist in strategy development and platform integration where needed.
🎯 Requirements
We’re looking for a decision-making communicator with:
🗣️ Language Skills
- Fluent Korean (essential for daily community posts; realist/audience understanding crucial).
- Advanced to near-native English (internal training/work in English).
🔎 Technical & Technical Competencies
- Experience as an Engagement/Social Media Specialist or comparable roles.
- Grassroots Community Management knowledge (maximising interaction, conflict resolution).
- Heavy platform usage: Majored platforms (Instagram, TikTok, Facebook) should feel intuitive.
- Familiarity with Trending Content (Native content trends, micro-influencer collaboration if applicable).
- Comfort with agency management tools (examples: Sprinklr, Social Sprout).
💻 Technical IT Requirements
For our BYOD (Bring Your Own Device) policy:
- Device Requirements:
- OS: Windows 11 or Mac OS X (14 Sonoma or newer)
- 8GB RAM minimum (16GB+ recommended).
- 40GB free hard drive (SSD preferred for performance).
- Network + Security:
- ** minimum broadband 20 Mbps download/1 Mbps upload** (ideal: 50 Mbps/3 Mbps).
- Devices/May need: Webcam (with solid lighting), microphone/not headset. Must have a Facebook account if the project demands it.
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Note:
- Chromebooks/Linux/Virtual Machine environments are unsupported (or a valid justification must be provided).
- Mobile 2FA is mandatory (searchable codes do not suffice).
✨ What We Expect from You
A proactive, diverse thinker with:
- Self-directed work ethic: Thrives with minimal oversight.
- Tech literacy: Interfaceability with a mix of tools across brands.
- Diverse experience: Long-term clients reveal how work can significantly shift.
- Action mindset: Fetal ease with rapid change, client-driven deadlines, and a shared great internal work culture.
🎧 Company Environment
Protecting cultural & linguistic inclusivity, we nurture a remote-first culture rooted in psychological safety:
- Loose hierarchies: Ideas channeled from team-based growth.
- Recognition for contributions, performance feedback.
- A growth-first mission; fast adoptions.
- Diverse voices matter. We encourage unique backgrounds or perspectives and will modify the interview process to meet requirements.
🎯 Hiring Process Overview
First-round: Online Assessment (short case study/application tasks) Second-round: Behavioral interview with Talent Team
We dislike sieve interviews! Even if you’ve missed a point, let’s reason about it together.
- Kinder feedback ethos*: Every participating candidate receives individual, actionable feedback.
🔥 Starting Point
There is no definitive entry checklist. If a thoughtful interview feels like the next step, reach out with:
- Your resume and cover letter (providing a video link helps).
- Personal insights:
- How does your experience align with this role?
- Why are you drawn to join us?
We’re eager to hear from you!
[Submit through our /job portal links] (No algorithm check—your people tell your tale.)
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