Transreport
Social Media Intern(6 Months Internship)
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Location: London
Type: Full-time internship / 6 months / Starting mid-July 2026 or latest early August
Role Overview
Accessible rail travel depends on systems that work reliably in live environments. Our Passenger Assistance Management System turns passenger assistance requests into coordinated action inside live rail operations.
We are hiring a Social Media Intern to support Transreport’s social media and content activity—weaving a narrative around our mission while engaging consumer audiences through Instagram, alongside supporting LinkedIn and broader B2B social media activities.
This hands-on role suits a creative, organised individual passionate about inclusive transport, accessibility, digital content, and brand storytelling. The intern will assist with daily social media planning, content creation, copywriting, scheduling, and multimedia asset development across Transreport and Passenger Assistance channels.
They will:
- Develop editorial calendars
- Craft compelling post copy
- Create branded visual/media assets (graphics, videos, photo edits)
- Schedule and distribute consistent content
- Help build and distribute B2C newsletters
- Maintain alignment between business and customer audiences.
Strategic Context
Transreport envisions a world where everyone can travel everywhere, free from structural barriers. As a Series A technology company and recipient of a King’s Award, we provide award-winning accessibility and safety platforms—10+ million assistance requests served for 1.8+ million users—across the UK, EU, and Japan.
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Our expanding social media and content teams need this intern to scale high-quality, inclusive messaging across channels while growing our audience engagement.
Key Tasks
Social Media Planning & Management
- Lead the B2C social media channel (with LinkedIn as a secondary focus).
- Maintain editorial calendars aligned with:
- Company campaigns
- Launch events
- Product updates
- Sector news
- Schedule consistent storytelling comms (coordinating with B2B teams where relevant).
- Monitor engagement organically and respond appropriately.
- Uphold brand consistency in all communication.
Content Creation
- Write clear, engaging, and accessible copy and narratives.
- Repurpose existing content into digestible formats for social media.
- Design simple branded assets, including:
- Design templates
- Illustrations
- Short-form videos
- Photography edits
- Reflect Transreport’s tone/voice, accessibility standards, and brand guidelines in all work.
- Analyze trends/insights to refine strategy for improving outreach and impact.
Content Coordination
- Liaise with internal teams to collect creative briefs and update collaboration tools.
- Help curate and archive content (assets, calendars, plans).
- Support special events like:
- Live filming days
- Conferences
- Awareness campaigns
Social Media Analytics
- Track performance metrics, including:
- Reach (B2C/b2b)
- Engagement rates
- Follower growth
- Impressions
- Monitor newsletter analytics (open rates, CTRs) and suggest improvements.
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Requirements
Must Haves
- Passionate about social media, content creation, or digital storytelling.
- Proficiency in copywriting and keen eye for detail.
- Creative aptitude for design, visual layout, or photography.
- Familiarity with Instagram and LinkedIn.
- Ability to craft social media posts and simple assets (Canva, Adobe.
- Strong organisation and time management in a fast-paced setting.
- Curiosity or prior involvement in:
- Accessibility
- Inclusive design
- Transport/tech/social-impact topics.
- Willingness to learn, embrace feedback, and own tasks.
- Basic working knowledge of Mailchimp or SendGrid.
Nice-to-Have
- Experience with social media for brands/universities/charities.
- Proficiency in Canva or similar tools.
- Hands-on skill in video editing or photography editing.
- Understanding of accessibility best practices in content creation.
- Tools expertise in Notion, SharePoint, or similar project management platforms.
Tools & Platforms
Social & Email: Instagram, LinkedIn, Meta Business Suite, Mailchimp/SendGrid Creative: Canva, Adobe Creative Suite, Photoshop Collaboration: Notion, SharePoint, Figma (where applicable)
Our Culture
Transreport thrives on:
- Ownership over rigid hierarchy
- Clarity over process bloat
- Impact over busywork
We’re looking for team players who enjoy problem-solving, sprinting ahead, and turning ideas into operational success. Join us, communicate openly, and help build accessible futures.
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