Citizens Advice SORT Group
Social Welfare Law Benefits - Dementia Caseworker
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Job Role: Social Welfare Law Benefits Caseworker [Internal] Salary: £26,564 - £31,076 Location: Hybrid - Homeworking with frequent community based advice sessions across Greater Manchester and home visits as required. This project is funded for until 2028 Hours: 35 hours Closing date: 27/06/2025
We’re an ambitious charity determined to deliver quality services to our communities. Each year we improve the lives of tens of thousands of local people from across Stockport, Oldham, Rochdale and Trafford by sharing information and offering advice, support and guidance.
Working alongside trusted partners the post will involve:
- Advising and assisting clients to ensure they receive their full benefit entitlements, maximise income, identify debts, housing issues and refer appropriately
- Maintaining and managing a client caseload
- Liaising with other stakeholders, including health professionals, to enhance the quality of service.
- Maintain accurate records of client work using our case management system.
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We are looking for a highly-driven individual who has a can-do attitude, working on an exciting, newly-established project. The caseworker will primarily be working with those impacted by dementia and their families. The role will involve promoting the service and network building across Greater Manchester
The full job pack can be found here: https://docs.google.com/presentation/d/1rGDLn4kMqJLi0huKlJVp4vB1dDYUTDMpO6Yr8slB-Dc/edit?slide=id.g14089ec86d1_0_75#slide=id.g14089ec86d1_0_75 Essential criteria
- Strong knowledge of welfare benefits, particularly those linked to disability and illness
- Excellent communication skills, including supporting clients to challenge decisions and appeal where needed
- Skilled in researching, analysing and interpreting complex information
- Able to manage a busy caseload, meet deadlines and prioritise effectively
- Confident working independently and collaboratively within a team
- Experience supporting clients sensitively and professionally across various channels
- Committed to safeguarding and promoting the wellbeing of children, young people and vulnerable adults
- Actively contributes to a collaborative, supportive culture where honesty and organisational values are lived daily
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What we’d like you to have:
- An understanding and commitment to fairness and the positive impact that diversity and inclusion brings to this role and to service delivery in the charity sector.
- Ability to commit to and work within our values, aims, principles and policies in which equity and diversity is embedded throughout.
- A commitment to continually developing yourself professionally, and support the wider team’s development as well.
- A willingness and ability to work unsocial hours on occasion (including weekends), with travel across the North West and other parts of the country.
- Proven ability to keep up to date with technology and take individual responsibility for learning new technologies.
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