Community Health Partnerships
Soft Service Auditor
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Soft Service Auditor
Soft Service Auditor Role
At Community Health Partnerships (CHP), we’re dedicated to improving health outcomes by creating the spaces where care happens. As a wholly owned company of the Department of Health and Social Care, we manage over 300 high-quality community health buildings across England. We work in partnership with the NHS and local systems to deliver innovative, sustainable infrastructure solutions that support integrated care, reduce health inequalities, and enable better services closer to home. Our mission is simple: enable better care through better spaces.
About the Role
Community Health Partnerships is looking for a dedicated Soft Service Auditor to help us make a real difference in local communities. Join us in delivering outstanding patient care and shaping a healthier future – your skills and passion can change lives.
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This is a regional role based in the North of England, with regular national travel.
Role Overview
You will be responsible for the on-site monitoring and performance review of our soft facilities management services across the LIFT portfolio, ensuring delivery meets required service standards and customer expectations.
Key Responsibilities
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Work closely with the Facilities Contract Manager and Assistant Facilities Contract Manager to:
- Ensure contractual obligations are met.
- Oversee resolution and service improvement plans as needed.
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Engage with high autonomy, building and maintaining relationships with:
- Supply chain partners
- Internal customers
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Requires in-depth experience with contract management best practices and service standards (preferably in a Public Sector environment).
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Support quality improvement initiatives and efficiency savings activities.
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Ensure accurate data collection and timely completion of contractual reporting in accordance with Contracts Team processes.
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Expected Interview Dates
- 27th, 28th, or 29th July 2026
What You Can Expect
Benefits Package
- Competitive salary
- Minimum 25 days holiday per year (excluding bank holidays)
- Generous Pension Scheme
- Healthshield Cash Plan
- Group Income Protection (subject to terms and conditions)
- Employee Assistance Programme
- Continuous Training for personal and professional development
- Two Paid Volunteering Days
- Access to Blue Light Discount Card
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