Mitie
Soft Services Manager
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Soft Services Manager
ROLE: Soft Services Manager HOURS: 40 hours per week LOCATION: The Shard, London
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Soft Services Manager who will oversee the delivery of contract soft services, including access control, helpdesk functions, and wider soft FM operations at this prestigious site.
Role Responsibilities: • Ensure all soft services are delivered in line with agreed processes, completing regular audits with QHSE support. • Manage directly employed personnel, ensuring HR, training and development practices are followed. • Monitor the CAFM system to ensure KPI/SLA compliance and effective workforce deployment. • Coordinate subcontractor activities, holding regular meetings and maintaining accurate records. • Develop and improve soft service delivery processes while maintaining strong performance reporting.
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Required Qualifications: Applicants must meet the below‑defined requirements for the role. • Ability to lead and manage multiple soft service teams. • Excellent organisational, written, and verbal communication skills. • Strong IT literacy, including Microsoft Office and Maximo system use. • Professional, proactive approach with strong attention to confidentiality. • Able to work independently, use initiative, and manage changing priorities.
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Please note, candidates must be able to pass DV clearance so must have a solid 10 years checkable work history in the UK and hold a British passport.
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