Grosvenor Facilities Management
Soft Services Team Leader
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About The Role:
We are looking for an experienced and motivated Soft Services Team Leader to support the day-to-day delivery of Domestic, Portering and Catering services across site.
This is a hands-on operational role where you will work alongside your team, providing guidance, support and supervision to ensure services are delivered safely, efficiently and to a high standard. You will lead by example, promote excellent customer service and help create a positive working environment.
Working closely with the Soft Services Managers, you will assist in maintaining service standards, supporting compliance and ensuring daily operational tasks are completed effectively.
Hours of work: 37.5 hrs per week, Mon – Fri 7am – 3pm, flexibility will be required.
Key Responsibilities:
- Provide day-to-day supervision and support to Domestic, Portering and Catering teams
- Lead by example through excellent attendance, punctuality, professionalism and work ethic
- Maintain high standards of appearance, uniform and safe working practices
- Carry out daily team handovers and ensure information is communicated effectively
- Allocate daily duties and support operational priorities throughout the shift
- Assist with staff rotas and provide accurate attendance and payroll information
- Carry out routine staff observations and provide coaching and guidance where required
- Deliver toolbox talks and support the induction and training of new team members
- Support managers with the implementation of service standards, policies and procedures
- Monitor stock levels and report shortages, assisting with routine stock checks
- Ensure cleaning, catering and portering tasks are completed in line with service requirements
- Support the safe movement of patients, equipment, supplies and waste where required
- Ensure wheelchairs, ambulatory aids and equipment are available, clean and stored correctly
- Carry out routine checks and report maintenance, safety or security concerns promptly
- Support food safety procedures, including HACCP monitoring, maintain high hygiene standards
- Ensure kitchens, food preparation areas and communal areas remain clean, safe and maintained
- Respond to operational issues and escalate concerns to the Soft Services Manager
- Promote excellent service and positive relationships with patients, visitors and colleagues
- Support compliance with health and safety, infection prevention, quality and company policies
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About You:
- Previous experience in a Team Leader or Supervisor role within cleaning, catering, portering or facilities management
- A positive, hands-on approach with the ability to motivate and support a team
- Good communication and interpersonal skills
- Organised and able to prioritise workload in a busy environment
- Able to work independently while knowing when to escalate issues
- Flexible and reliable with a proactive approach to problem solving
- Basic understanding of health and safety, infection prevention and food hygiene requirements
- Competent in using Microsoft Word, Excel, Outlook and digital rota/payroll systems
- Experience preparing staff rotas or allocating workloads is desirable
- Level 2 Catering qualification (or equivalent) is desirable
- Physically fit to work in an operational environment
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About Us:
At GFM we pride ourselves on service, innovation and the ongoing relationships we have with our client. We are not simply a facilities management company.
By building lasting relationships with over 100 clients GFM have become one of the countries leading FM companies.
We offer a full spectrum of FM services, including maintenance, cleaning, catering, security, horticulture, environment and energy. Which can be delivered as a single line or a tailored bundle, but what GFM do best is offer fully integrated bespoke solutions.
Safeguarding Statement:
Grosvenor House Group is committed to safeguarding and promoting the welfare of children and vulnerable adults. As part of our safer recruitment process, all candidates will be subject to pre-employment checks, including reference checks and an enhanced DBS disclosure. We welcome applications from all sections of the community and are committed to promoting diversity and equality in the workplace.
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