Sanderson
Software Account Manager
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Account Manager - Insurance Software
London | Hybrid Working £55,000 - £70,000
Build Strategic Client Relationships in the London Insurance Market
Our client is a leading provider of software and services to the London insurance market, helping insurers, brokers, MGAs, and Lloyd's market participants streamline operations and improve business performance through innovative technology solutions.
Due to continued growth, they are looking for an ambitious and commercially focused Account Manager to join their team and play a key role in strengthening client relationships, driving renewals, and delivering long-term customer success.
This is an excellent opportunity for someone who enjoys building trusted partnerships, working with senior stakeholders, and identifying opportunities to grow existing accounts within a thriving technology business.
The Role
As an Account Manager, you will act as the primary commercial and relationship lead for a portfolio of mid-to-large insurance clients using their enterprise SaaS platform.
Regular face-to-face engagement with clients across London will be central to your success in this role.
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Key Responsibilities
- Manage a portfolio of 5-8 strategic client accounts.
- Maintain comprehensive account plans, stakeholder maps, and account health metrics.
- Drive timely renewals by preparing renewal proposals and proactively managing churn risks.
- Identify, qualify, and progress upsell and cross-sell opportunities in partnership with Sales.
- Support commercial negotiations and help secure revenue growth opportunities.
- Lead Quarterly Business Reviews (QBRs), executive briefings, and adoption sessions.
- Demonstrate customer ROI and strengthen relationships with senior stakeholders.
- Act as the internal advocate for your clients, influencing product priorities, implementation activity, and service delivery where appropriate.
- Manage and coordinate escalations, ensuring effective and timely resolution.
- Maintain accurate CRM records, account forecasts, and commercial reporting.
About You
We're looking for a highly organised, relationship-driven professional who combines strong commercial awareness with a customer-first mindset.
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You will have:
- Knowledge of the London Insurance Market, including insurers, Lloyd's syndicates, brokers, or MGAs
- Experience in Account Management, Customer Success, or a commercial client-facing role.
- A proven track record of managing customer renewals and contributing to account growth.
- Experience working within a SaaS, technology, or software environment.
- Strong commercial acumen and the ability to balance client relationships with revenue objectives.
- Excellent communication, presentation, and stakeholder management skills.
- Confidence engaging with senior leaders across business and technology functions.
- A proactive, consultative approach with strong ownership and follow-through.
- Experience using CRM platforms such as Salesforce or HubSpot.
- Strong Excel/Google Sheets and PowerPoint skills.
If you're passionate about building lasting client relationships and driving commercial success within a growing SaaS business, we'd love to hear from you.
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