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Software Developer Apprentice (The Dispute Service LTD)
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Supporting the current BAU team through low priority tickets to begin with and then progressing upwards whilst learning on the job. Also administrative, coordination, and operational support while developing knowledge, skills and behaviours in line with the software development apprenticeship standard.
Principal Responsibilities:
Business Operations Support:
- Provide tech support to the Head of Salesforce Delivery and wider tech team
- Assist in ticket solving and ongoing Salesforce issues
- Support the delivery of operational priorities projects in technology
- Help track actions, risks, and deliverables to ensure effective follow-up and completion
Data, Reporting and Analysis:
- Support the preparation of reports, dashboards, and operational updates
- Assist in gathering and maintaining data to support business decision-making
- Ensure information is accurate, up to date, and presented clearly
Stakeholder and Communication Support:
- Support communication between teams, ensuring information is shared clearly and efficiently
- Make sure the tickets assigned are up to date on JIRA Board and service desk with complete analysis and resolution
- Provide support in responding to internal and external queries where appropriate on the service desk Salesforce tickets
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Administrative and Process Support:
- Provide general administrative support including document management, record keeping, and coordination tasks
- Support the development and improvement of internal processes and procedures
- Assist with compliance-related activities and ensure accurate record keeping
Apprenticeship Responsibilities:
- Complete all requirements of the Software Developer apprenticeship programme
- Attend and actively participate in training sessions, workshops, and reviews with the training provider
- Maintain a portfolio of evidence demonstrating learning and development
- Apply learning in the workplace to develop competence in Software Developing
- Take responsibility for personal development and progression throughout the apprenticeship
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Training and Development:
- Undertake a Level 4 Software Developer Apprenticeship (or equivalent)
- Receive a minimum of 20% off-the-job training, including study time, workshops, and learning activities
- Be supported by a dedicated line manager and apprenticeship provider
- Participate in regular progress reviews and feedback sessions
- Develop core competencies in communication, organisation, problem-solving, and tech processes
TDS Values:
- Must be able to identify with the aims and objectives of TDS including TDS’s Values:
- Customer Excellence
- Teamwork
- Making a difference
- Fairness
- Equal Opportunities
- Implement TDS’ Equal Opportunities Policy in respect of all functions, ensuring that all policies and procedures are in accordance with good equal opportunities practice.
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