HM Revenue & Customs
Software Developer (Robotics)
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Software Developer (Robotics)
Robotics Developer – Chief Digital and Information Officer (CDIO) Group, HMRC
About the Role
As a Robotics Developer, you will design, build, and support robotic automation solutions using NICE Real Time Designer within an Agile DevOps team. You will play a critical role in developing high-quality, automatable solutions that enhance HMRC’s tax systems, expand system capabilities, and deliver measurable cost savings.
This hands-on Development and Maintenance role focuses on building, testing, and scaling robust automation solutions, as well as proactively monitoring and resolving issues in live services. Successful candidates will help mentor junior colleagues, developing the telecom infrastructure across HM Revenue & Customs.
Key Responsibilities
Core Development Tasks
- Design and implement high-quality robotic automation solutions to meet business needs
- Develop clean, secure, and well-tested code, adhering to modern software development best practices
- Collaborate with Agile teams to estimate, plan, and deliver user stories and technical tasks
- Contribute to engineering standards and continuous improvement
- Support live services through monitoring, observability, and incident resolution
Technical and Operational Role
- Implement test-driven development (TDD), unit testing, and version control (Git)
- Work with SQL databases, APIs, and web technologies (HTML, JavaScript, C#)
- Process knowledge of performance, accessibility, and security testing
- Assist and mentor junior developers, providing coaching and professional growth opportunities
Requirements and Qualifications
Essential Criteria
You must be able to demonstrate the following:
✔ Practical experience building automation solutions using NICE (Robotics Process Automation) or a similar tool ✔ Agile development experience in a software-development environment ✔ Experience applying continuous integration (CI) practices, including:
- Unit testing
- Test-driven development
- Version control (Git) ✔ Knowledge of testing methodologies including performance, accessibility, and security testing ✔ Experience in supporting and maintaining live systems, using observability/monitoring tools for troubleshooting ✔ Ability to solve complex technical problems and improve workflows
Desirable (but not mandatory) Experience
✅ Advanced proficiency in NICE Robotics Process Automation ✅ Working with SQL databases ✅ API integration into robotic services ✅ Familiarity with continuos delivery principles ✅ Proficiency in HTML, JavaScript, SQL, or C#
Location Details
Please note that offering eligibility is limited to the location you select on the application. Paralegals:
- Newcastle: Must relocate from Benton Park View to Pilgrims Quarter
- Telford: Must relocate from Telford Plaza to Parkside Court
- Salford: Must relocate from Trinity Bridge House to an alternative office in Manchester/Salford
- Leeds: Courses are available for a transitional adjustment if applying from Bradford colleagues (check HMRC's eligibility policy).
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Selection Process Overview
This job uses Success Profiles, assessing the following:
Core Areas Evaluated
Behaviours:
- Working Together
Technical Skills assessed:
- Systems Integration
Staged Application Process
-
Application Stage
- Submit a name-blind CV (up to 3 prior roles ).
- Provide a 750-word personal statement aligned with essential criteria.
- Write a 250-word technical statement on mastering element capturing for robotic automation.
- (Optional) draft a 250-word section showcasing desirable qualifications (if applicable).
-
Initial Screening
- A Rapid Response Check may temporarily assess your Technical Statement (fast track/early filtering).
- Your complete CV, personal statement, and technical statement will then undergo full evaluation.
- Top scorers will advance to interview.
-
Interview Stage
- Panel assessment: Focused on
- System Design & Prototyping evidence from your experience.
- Behaviour-based questions on collaboration (Working Together).
- A technical computerisation question with code demonstration.
- You will also present a prepared 10-minute brief (details will be provided upon shortlisting).
- Interviews will be conducted via video link.
- Panel assessment: Focused on
Interviews are fast-tracked and will commence shortly after final shortlisting. Closing date: ([Insert closing date here]).
Salary & Benefits
| Compensation | Details |
|---|---|
| Base Salary | £37,682 per annum |
| Civil Service Pension | HMRC contributes £10,916 to your Defined Benefit Pension scheme |
| Flexible & Hybrid Working | Operates on HMRA's Flexible and Hybrid Work policies (60% office attendance) |
| Leave Entitlement | Starts at 25 days annually, increasing by 1 day per year (maximum 30 days) |
| Additional Benefits | Family-friendly policies, life coaching and professional development programs) |
Eligibility & Relocation
⚠ Before applying, verify eligibility:
-
Gender pay gap compliances
-
Place of work must be acceptable (listed above)
-
Move requirements (if applicable)
-
Candidates requiring additional support (reasonable adjustments/bariatric access, language services) must contact: unitybusinessservicesrecruitmentresults@hmrc.gov.uk (procor@canadministrators.go.uk).
-
Notes on the necessary Security Check (SC) requirements: Are required to provide 5 years UK residency in addition to standard NHS clearance.
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Security & Encryption
⚠ Important:
- Positions require a Court clearance (DBS Security Check level) and National Security Vetting (NSV) checks at SC level.
- Return to pre बोली anonymity (use Information: setting.vetting.hrci.gov.uk/heritage-admin).
How to Apply
📌 Prepare the following:
- Your name-blind CV with individual Role summaries (max 100 words each).
- 750-word personal justification on combining experience with essential criteria.
- 250-word "Technical Statement". “How would you identify and interact with an element on screen within robotic automation" (evidence-level focus).
- (Optional) Desirable Criteria: An additional 250-word task to highlight composed/exclassified experience.
⚠ Submission: Answer all form fields directly on HMRC portal ensuring clarity.
🚨 Timeframe Loss: Mismatches in eligibility boxes must be fixed within two business days prior to closing!
Notable Disclaimers
- Feedback Process:
- You will only receive responses if you attend an interview or additional stage.
- Cyber guidelines:
- Fraud-Detection Database (IFD) used for Civil Services recruitment-matched HR data.
- **Internal Fraud:
- Denial of re-employment on grounds of dismissal involving dishonesty or internal data breaches are enforced after 5-year remuneration probation post-dismissal.
- Part-time Processes:
- Assignments assessed on a proportionate timescale equity methodology.
Security Reminders
- Core clearance (Security clear check required, %(UK) National Security Vetting declined at Moderate Level)
- Transport and DBS requirements: Professional safeguards required.
Civil Service Considerations
- Broad, self-directed contribution practices.
- Commitment demanded to the UK Civil Service work ethic via the commission's (Recruitment) principles.
Diversity
HMRC supports Disability Advantaged candidates, Veterans, and protected services under their broader Diversity Growth Plan initiative.
📘 Contact for Queries:
- Tech Enquiries: USS Recruitment Support at uniontechnology@vmrcntechnology.gov.uk
- Interview/organization: Systems contact: Contact David Crellin at david.crellin@hmrc.gov.uk - Phone: 03000 587 269
Read More
- Applicant Guidance: [Working at HMRC: Understanding Civil Service Roles](https://governmentgo Fix uncover) Basic view limps.
- HMRC Recruitment Handbook for disabled support access.
- [App download page](section 1 section”) (💽 National Insurance Number required post-offer).
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