HM Revenue & Customs
Software Developer (Robotics)
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Software Developer (Robotics)
Robotics Developer Position at HMRC
About The Job
Job Summary
Explore a fulfilling career at HMRC, where purpose, growth, and a sense of belonging are valued. Hear directly from current employees about what it’s like working here by visiting our YouTube channel.
As part of the Chief Digital and Information Officer (CDIO) Group, we are transforming the UK’s tax system through cutting-edge digital innovation. Our goal is to develop high-quality digital services that enhance customer experiences, enable real-time interactions, and simplify tax processes for everyone. By empowering colleagues with modern tools and technology, we empower HMRC to focus its resources where they will have the greatest impact.
About the Role
As a Robotics Developer in our Agile DevOps team, you will:
- Design, build, and maintain robotic automation solutions using NICE Real Time Designer.
- Deliver high-quality, testable automation that extends existing systems, driving cost-effective functionality.
This hands-on role focuses on development and maintenance of live services.
What You’ll Do (Key Responsibilities)
- Design and develop robotic automation solutions aligned with business needs
- Work in an Agile team to estimate, plan, and deliver user stories and technical tasks
- Write secure, clean, and well-tests code following modern software engineering principles
- Contribute to engineering standards, improving workflows where possible
- Support live robotic services, proactively monitoring and resolving production issues
- Mentor junior colleagues, fostering team capability
Note: This role may include line management responsibilities.
Essential Criteria
You must demonstrate:
- Practical experience in building automation solutions using NICE RPA tools or similar
- Experience in an Agile software development environment
- Knowledge of continuous integration practices, including:
- Unit testing
- Test-driven development
- Version control tools (e.g., Git)
- Experience with testing methodologies (e.g., performance, accessibility, security)
- Experience supporting or maintaining live services
- Ability to solve technical problems and improve processes
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Desirable Criteria
Experience in:
- NICE Robotics Process Automation
- SQL databases
- API integrations into robotic services
- Continuous delivery principles
- HTML, JavaScript, C#, or similar languages
Location Information
- Applications must align with willingness to work in the selected location only; changes after submission won’t be considered.
- Some sites (Benton Park View, Telford Plaza, Trinity Bridge House) have planned relocations—applicants will receive details during the offer stage.
- A Moves Adjustment Payment applies to candidates relocating from Bradford to Leeds under HMRC’s guidance.
Selection Process
Stage 1: Application Review
- Submit:
- A name-blind CV (max 100 words per role for past 3 positions)
- A 750-word personal statement explaining how you meet the Essential Criteria
- A 250-word technical statement answering: “How would you go about identifying and capturing an element on-screen for robotic automation?”
- Optional: Evidence of Desirable Criteria (250 words)
Note: AI tools may support your application, but all responses must be truthful—deception will result in application withdrawal.
Stage 2: Sift Screening
- High-volume applications may undergo ** initial technical review** of the response statement.
Stage 3: Interview Process
Assessment panels will evaluate:
- Experience (Systems Design & Prototyping)
- Behaviours (Working Together)
- Technical skills (Robotic automation questions)
- Presentation (short pre-prepared case study—details provided if shortlisted)
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Note: Interviews are held via video link.
Eligibility & Pre-Employment Checks
- Check your candidacy against HMRC’s eligibility criteria.
- Security vetting required: Security Check (SC) clearance—applicants need 5 years UK residency.
- Eligibility expiry warning: Tick eligibility boxes carefully—corrections beyond two days are unlikely.
Benefits
- Salary: £37,682 + a pension contribution of £10,916 (matches Civil Service Defined Benefit Scheme).
- Benefits include:
- Flexible and hybrid working with up to 2 office days per week.
- 30+ paid leave days (starting at 25).
- Secure pension plan (Alpha pension at ~28.97% of salary).
- Family-friendly, personal support, mentoring, and development.
Key Policies & Reminders
- Hybrid Working: 60% office-based, with up to 2 remote working days (monthly).
- Equal Opportunities: The DSL Assisted Commencement Scheme helps apprentices/employees with disabilities.
- Disability Confident: HMRC employs candidates who meet minimum requirements.
- End-to-End Assessment: Welcome to Great Place to Work for Veterans initiative.
- Applications Close Withdrawals: Must be submitted within the campaign.
Contact & Support
- Tech Issues: HMRC App Troubleshooting.
- Queries About Your Application: Email
david.crellin@hmrc.gov.ukor recruitment inquiries tounitybusinessservicesrecruitmentresults@hmrc.gov.uk. - For broader user inquiries: Working for HMRC.
Warning: Recording interviews without consent is prohibited under UK GDPR.
For details on how to apply and download the HMRC app, use your National Insurance number for a smoother application process.
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