HM Revenue & Customs
Software Developer (Robotics)
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Software Developer (Robotics)
Robotics Developer – HMRC
Job Summary
Discover a purpose-driven career at HM Revenue & Customs (HMRC), where digital innovation drives change in the UK’s tax system. Join the Chief Digital and Information Officer (CDIO) Group, central to building seamless digital services that enhance customer experiences and simplify tax interactions. Work with modern tools to transform how HMRC operates—focusing resources where they can deliver the greatest impact.
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About the Role
As a Robotics Developer, you’ll design, build, and support robotic automation solutions using NICE Real Time Designer within an Agile DevOps team. You’ll be hands-on, delivering cost-effective, high-quality automation that extends system capabilities—while maintaining live services and driving measurable savings.
This hands-on development role emphasises delivering robust, testable automation and ensuring system reliability. There may also be line management responsibilities to support and mentor junior colleagues and apprentices.
About HMRC
HMRC is Europe’s largest digital government organisation and the UK’s leading consumer-facing tech provider. Our design strategy team ensures every digital tool meets user needs and embeds best practices from the into industry.
Responsibilities
Key Deliverables
- Design and build high-quality robotic automation solutions to meet business needs
- Work within an Agile team to estimate, plan, and deliver user stories and technical tasks
- Write clean, secure, well-tested code adhering to modern software development principles
- Contribute to engineering standards, continuously improving processes
- Monitor and resolve live service issues, proactively identifying and fixing problems
- Mentor junior colleagues, fostering capability growth across the team
Person Specification
Essential Criteria
You must demonstrate experience in the following areas:
- Practical experience building automation solutions using NICE or a similar Robotic Process Automation (RPA) tool
- Experience working in a software development environment using Agile practices
- Understanding of continuous integration practices, including:
- Unit testing
- Test-driven development (TDD)
- Version control tools (e.g., Git)
- Experience with testing approaches, such as:
- Performance testing
- Accessibility testing
- Security testing
- Experience supporting/maintaining live services, including:
- Proactively monitoring services
- Resolving issues using monitoring/observability tools
- Ability to solve technical problems and improve processes
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Desirable Criteria (Experience may be considered by the vacancy holder)
- NICE Robotics Process Automation experience
- SQL databases integration/familiarity
- Experience with API integrations into robotic services
- Understanding of continuous delivery principles
- Knowledge of HTML, JavaScript, SQL, and C# (or comparable languages)
Benefits
Financial & Workplace Support
- Salary: £37,682 (plus Civil Service Pension contributions)
- Hybrid Working: 60% office-based, up to 2 days remote work/week (sufficient home environment required for remote days)
- Flexible arrangements for colleagues with compromis d needs
- Leave: 25 days Annual Leave (increasing by 1 day per year up to 30 days)
- Pension: 28.97% employer contributions (Civil Service Defined Benefit)
- Family Friendly Policies: Extensive support for parenting and carers
Personal & Professional Growth
- Targeted coaching and career development
- Additional support programmes (personal and wellbeing-focused)
Location Information
All applicants must apply only to a location they can work from—this will be the final office preference for appointment.
Office Relocation Note
Some listed locations will move to new buildings in the future; affected colleagues will be notified at the job offer stage.
- Partial Moves:
- Benton Park View (Newcastle) → Pilgrims Quarter, Newcastle
- Telford Plaza, Telford → Parkside Court, Telford
- Trinity Bridge House, Salford → alternative Manchester/Salford site
Specifically for Leeds Locations
- Move Adjustment Payment may be available for current HMRC colleagues in Bradford who meet eligibility.
Assessment & Behaviours
During the recruitment process, you’ll be assessed on:
Behaviours
- Technical Skills & Competency:
- Focuses on systems integration
- Assessments include behavioural questions reflecting "Working Together"
Technical Evaluations
- Systems Design & Prototyping (evidence-based)
- Robotic Design Technical Question
- CV, Personal Statement, and Technical Assessment Review
How to Apply
Prepare the following to apply:
- Name-blind CV (up to 3 roles, 100 words per role) with responsibilities and achievement highlights
- 750-word Personal Statement covering essential criteria from the Job Description
- 250-word Technical Statement on:
"How would you go about identifying and capturing an element on a screen to interact with through robotic automation?"
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Additionally:
- Provide any desirable criteria experience (max 250 words)
- Ensure accuracy in eligibility settings; corrections may require resubmission or securing your case early with unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Interview Process
- Initial template-based" "Technical Statement" sift if applications exceed capacity
- Panel-based interview including:
- Systems Design & Prototyping evidence
- Behavioural Competency (Working Together)
- Technical Question based on robotic automation
- Presentation to assess experience relevance (details provided if shortlisted)
Selection Process Specifications
- Hybrid working is offered in designated roles, but colleagues must follow 60% office days flagging operational needs.
- Security Vetting: Security Check (SC) level clearance required; 5 years’ UK residency prior to vetting application.
Diversity & Inclusion
HMRC is merit-based with a commitment to diversity under the Civil Service Diversity and Inclusion Strategy.
Reasonable Adjustments
If you require adjustments for accessibility, disability, or other needs in the application or interview process, email:
Eligibility & Additional Security
- ეუჯifiers with partial residential eligibility may work in HMRC’s hybrid or flexible shaped roles.
- Full війсьิกriticality Papers are available here.
Citizenship & Residency
✅ Apply if you are:
- UK nationalen
- EU (including Switzerland, Norway, Iceland, Liechtenstein) nationals eligible via EUSS (pre-settled status for applicants)
- Commonwealth citizens with right to work in the UK
- Turkish nationals (limited cases apply)
No credits are required for this role.
Terms of Employment
- Hybrid working requires 60% office presence with 2-grassworking days max (proportional for part-time).
- Initial appointments commence at the managerial salary point in pay grade 5 (standard 2).
- Dishonesty: immediate withdrawal risk if located with potential plagiarism.
Security & Benefits
- Routine DBS checks must pass for appointment
- Nationality Review: From 1 Apr 2026, residency proofs align with security clearance.
Contact & Feedback
If you make queues of refusal, contact: Emailed Grievances: ubsrecruitmentcomplaints@hmrc.gov.uk Interview Feedback: Only respondents proceed with performance feedback notes.
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