HM Revenue & Customs
Software Developer (Robotics)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Software Developer (Robotics)
Robotics Developer – HMRC CDIO Group
About this Role
Job Summary
Discover a purpose-driven career at HMRC. Whether you're seeking fulfilment, professional growth, or a workplace that fosters inclusion, discover what it’s truly like working at HMRC by visiting our YouTube channel for authentic employee stories.
HMRC is modernising the UK’s tax system through advanced digital innovation. The Chief Digital and Information Officer (CDIO) Group is at the centre of this mission, delivering high-quality digital services that enhance customer experience, facilitate real-time interaction, and simplify the tax process.
By equipping teams with cutting-edge tools, HMRC is also transforming how digital capabilities shape service delivery.
About the Role
As a Robotics Developer, you will:
- Design, build, and support robotic automation solutions using NICE Real Time Designer
- Collaborate in an Agile DevOps team specialising in process automation
- Develop scalable, repeatable solutions that enhance existing systems with new functionality
This hands-on role prioritises problem-solving, quality assurance, and supporting live services with proactive monitoring.
Responsibilities
What You'll Do
- Design and deploy high-quality robotic automation solutions aligned with business needs
- Work within Agile methodology to estimate, plan, and deliver user stories and technical tasks
- Write clean, secure, and well-tested code, adhering to Design Principles
- Contribute to engineering best practices, continuously seeking improvements in methodologies
- Monitor and maintain live service performance, resolving production issues proactively
- Mentor junior colleagues, fostering skill growth across the team
Note: This role may include line management responsibilities for apprentices and junior developers.
Requirements
Essential Criteria
To qualify for this role, you must demonstrate:
- Practical experience in building automation solutions using NICE RPA tools (or similar RPA platforms)
- Agile software development experience, including:
- Estimation & planning
- Cross-functional collaboration
- Proficiency with:
- Continuous Integration/Continuous Delivery (CI/CD)
- Unit testing & Test-Driven Development (TDD)
- Version control tools (e.g., Git)
- Experience with:
- Performance, accessibility, and security testing
- Supporting live systems using monitoring/observability tools
- Ability to debug and optimise technical challenges
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Desirable Criteria
Experience in the following would be advantageous:
- NICE Robotics Process Automation
- API integration with robotic services
- Database interaction (e.g., SQL)
- Continuous delivery pipelines
- Web technologies (e.g., HTML, JavaScript)
- Programming: SQL and C# (or equivalent)
Location Notes
Ensure you only select a location where you are legally eligible to work (e.g., physically relocatable if required).
Office Closures
Some sites undergo temporary relocation (e.g., office moves). Applicants propose initial locations, but final assignments may change per HMRC policies.
Impacted Sites:
- Newcastle – Benton Park View → Pilgrims Quarter (TBD)
- Telford – Telford Plaza → Parkside Court
- Salford – Trinity Bridge House ( relocation to Manchester/Salford area)
New locations will be confirmed post-job offer.
Alternative Considerations
Applicants from Bradford may apply with adjusted benefits for relocating to Leeds. Confirm eligibility via [HMRC’s Moves Adjustment Payment guidance](link redacted).
Behaviours & Technical Assessment
Selection Framework:
- Behaviours assessed:
- Working Together
- Technical Skills prioritised:
- Systems Integration
During selection, HMRC will test:
- Practical skills in Systems Integration
- Teamwork via Behavioural Competency Questions
- System Design aptitude in testing scenarios
Benefits
- Annual Salary: £37,682 (with additional £10,916 towards HMRC’s Civil Service Defined Benefit Pension Scheme).
- Athena Swan Award: Recognises HMRC’s commitment to gender equality.
- Flexibility:
- Hybrid-working policies allow balancing commitments.
- Offices encourage community, training, and collaboration. (60% office presence mandatory; up to 2 hybrid days/week on average, guided by role needs).
- Time Off: 25-day annual leave (increments up to 30 days max).
- Pension Enhancements: Matching contributions up to 28.97% of salary via Alpha scheme.
- Family & Wellbeing Support: Age-related discounts, hormonal care programmes, and family leave terms.
- Professional Growth: Coaching, mentorship, and leadership development available.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Application Instructions
To apply, submit:
- A name-blind, 3-role CV:
- Max 100 words per job (covering responsibilities and significant achievements).
- A 750-word Personal Statement:
- Relate your skills to the Essential Criteria outlined above.
- Two supplementary statements:
- 750-word narrative addressing HMRC’s core emphases.
- 250-word Technical Discussion: “Describe how you’d identify and interact with an element on screen via robotic automation.”
- (Optional) 250-word Desirable Criteria evidence.
Followings steps for sift/assessment:
- Technical & CV assessment (if submitted in bulk).
- Panel Interview (Technical + Behavioural).
Additional request clause: Technical problems post-aid? Expect a 2-working day (Mon-Fri) response.
Security & Other Requirements
- Clearance: Security Check(opens in new window)** is mandatory—5 consecutive years' living in the UK are needed for eligibility.
- Citizenship: Role open to UK/UK-Irish citizens; those with settled permissions under EUSS/EU/EEA/EFTA standards (e.g., Swiss,AIC affiliation).
- Criminology: All candidates must undergo DBS checks under HMRC’s internal fraud vetting policies.
- Commitment: Role requires upholding the [Civil Service Code](opens in new window).
Workplace Notes:
- Back Office, Office-based: Community mindset via office attendance.
- Hybrid allowance: Two days remote, averaged monthly or paid as per contractual arrangement.
- Sympathy days: Available where disability adaption policies are implemented. Discuss individual needs early.
Contact:
Questions or technical aid → david.crellin@hmrc.gov.uk.
Application Deadline – [Check GOV.UK](opens in new window) for precise completion timing (scroll).
Applicants needing adjustments during assessment or interviews should inform recruitment officials (unitbusinessservicesrecruitmentresults@hmrc.gov.uk) before the closing deadline. Compliance fair adjustments policy linked.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills