HM Revenue & Customs
Software Developer (Robotics)
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Software Developer (Robotics)
Robotics Developer
Job Summary
Discover meaningful work at HMRC—where purpose, growth, and belonging are part of the mission. Our tax transformation team leverages digital innovation, delivering high-quality services that enhance customer experiences, enable real-time interactions, and simplify tax processes.
The Chief Digital and Information Officer (CDIO) Group drives HMRC’s future through technology and tools for modern work. Join a diverse, Agile DevOps team to improve the UK’s tax system—where you’ll have the tools, resources, and freedom to deliver lasting impact.
About the Role: Robotics Developer
As a Robotics Developer, you’ll design, build, maintain, and support robotic automation solutions using NICE Real Time Designer. This hands-on role focuses on:
- Delivering high-quality, automate solutions within Agile teams, balancing production support with new developments.
- Collaborating with stakeholders to turn user stories into actionable, cost-effective automation, quantifiably reducing costs and improving operational efficiency.
Key Responsibilities:
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Development
- Design and code robotic automation solutions, ensuring scalability, maintainability, and reliability.
- Work iteratively in Agile environments, accurately estimating, planning, and delivering technical and user requirements.
- Apply modern software development principles, writing clean, secure, and tested code.
- Contribute to and improve engineering standards—processes, coding practices, or decision frameworks.
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Support & Maintenance
- Actively monitor and resolve live-service issues in production.
- Use monitoring/observability tools to identify faults and optimise system performance.
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Collaboration & Mentoring
- Peer-support and mentor junior developers and apprentices, fostering growth while upholding team standards.
Note: This role may include line management tasks.
Person Specification
What You’ll Bring:
Essential Criteria (You must demonstrate experience in:)
- Practical experience in building automation solutions using NICE/NICE Robotics Process Automation (RPA) tools or equivalent.
- An Agile-based software development environment, estimating tasks and delivering against sprint commitments.
- Continuous integration practices: version control (e.g., Git), unit testing, and discipline-driven development.
- Test case application: performance, accessibility (e.g. usability), and security testing.
- Experience supporting or maintaining live systems using automatable/monitoring tools to meet service-level agreements (SLAs).
- A track record of solving technical challenges and driving process improvements.
Desirable Criteria (Experience could strengthen your application:)
- NICE Robotics Process Automation (RPA) specialisation.
- Platform(s) of SQL database interaction.
- API integration with robotic services (e.g. REST or SOAP).
- Hands-on experience with continuous delivery/deployment pipelines.
- Familiarity with HTML/JavaScript, SQL, or C# (or similar).
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Location & Work Model
- Hybrid persuasion: Secure a job preference within the advertised sites where you’re happy to work. Your choice becomes final upon offer—and is non-negotiable.
- Caveats: Some offices (Benton Park View, Newcastle; Telford Plaza, Telford; Trinity Bridge House, Salford) are transitional. Staff will move to new locations as per HMRC’s site strategy.
- Leeds candidates: May qualify for a “Moves Adjustment Payment”, per HMRC eligibility guidelines.
Hybrid Working Policy: Colleagues must spend 60% on-site while offering up to 2 off-site days/week (for roles permitting). Suitable working conditions at the home premise are essential.
Benefits
HMRC offers:
- Competitive salary & pension (flat-rate salary of £37,682 with an employers’ pension contribution of £10,916 to the Civil Service pensions scheme).
- Civil Service Defined Benefit scheme (Additional يومّ utilises an Alpha pensions portfolio, offering at least 28.97% matching contributions).
- Flexible/hybrid working: Strong emphasis on autonomy and work-life integration, subject to operational needs.
- 25 days annual leave with 5-year increments (up to 30 daysTaken+++max).
- Family-friendly policies: Additional 7 days’ paid leave for eligible parents.
- Personal/care support: Proactive mental health resources and tailored developmental plans.
- Training & mentorship: Coaching, courses, and upskilling from peer experts.
Selection Process
Eligibility/Constraints
- Assess whether questions raised about eligibility: Ensure you declare all boxes truthfully. If you make a mistake within 2 days (Mon–Fri) of vacancy close, actions to fix it may not be possible.
Application Submission
You must submit three written components:
- A job-history name-blind CV (individual role narrative limited to 100 words max per position, focusing on key responsibilities/achievements).
- Personal Statement (750 words):
- Align it to Essential Criteria (defined above) narrating your transferred skillset, linking experiences to expectations mow.
- Technical Statement (250 words):
- Answer directly for a screen-capture strategy: “How would you go about identifying and capturing an element on-screen to interact with through robotic automation?”
- (Optional) Claim merit via 250-word snippets connected Desirable Criteria.
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How Contestants Are Shortlisted
- Applications undergo an automated sift of Technical Statements; only top specs progress.
- Key stages include:
- Sift-in at CV Personal Statement + Technical Statement.
- Video-interview (includes behaviours/judgement analysis and tech investigations within six domains: design/process envisioning, systems design, Agile/system improvement).
- Mock presentation/design-led assigning where select-candidates relay solutions.
Assessment Inquiries
Contact: unitybusinessservicesrecruitmentresults@hmrc.gov.uk.
Post-Finalist Scrutiny
- Any interview-attendee with plausible prior conduct might undergo checks against the Disciplinary Credential Database. Disqualification mechanisms are outlined further but inclusive of misconcealing findings from the Civil Service/Civil Fraud Reserves.
Security, Eligibility & External Policies
- Security Standard: Security check (SC) vetting required (a government standard presenting confidence audits/clearances scope). Five years’ UK residency pre-being applied-is advisable for candidates. Refer to specific (post-provided) links for detail.
- Eligibility Poise: For Civil servants entering the scheme, 5-year exclusions from fraud disiquanting will trigger automatic rejection.
- Equity/Vetting: HMRC active extends extension to **programs for disability-confident/redploys or veteran cause—**these criterions are listed further above.
- ID & Residency Request: You’ll be asked for National Insurance/Baseline Government comp accordance number
**Candidate Contract:
- Full-time: Pro-rata calculations apply where off-regular working hourly holdings presented.**
CV/Operational Annihilated Appointment Specifications: True arrests will compromise sifts or weighted considerations depending stringency if preemptively flagged. Anonymity deceptions render an application invalidation.
For further inquiries, address:
Job Contact: David Crellin email ⤵ david.crellin@hmrc.gov.uk Phone: 03000 587 269 Support: Recruitment team – unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Working for HMRC: A Summary
Join a UK-wide vanguard with broad career potential. Our commitment to diversity and inclusion extends to initiatives like Veteran Reconservation. Openness in details of role-stipulations within goals Durability spans 12-month reserve matching eligibility criteria per guidelines.
Locate further means on Working for HMRC.
Go along: Preparing interview prep considerations stay detailed from The DDA+Technical Risk framework here.
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