HM Revenue & Customs
Software Developer (Robotics)
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About The Job
Job Summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
HMRC is transforming the UK's tax system through cutting-edge digital innovation and the Chief Digital and Information Officer (CDIO) Group is at the heart of that mission.
We are building high-quality digital services that will enhance the customer experience, enable real time interactions, and make tax simpler and more intuitive for everyone. By equipping our colleagues with modern tools and technologies, we are also reshaping how we work - allowing HMRC to focus its resources where they can deliver the greatest impact.
Job Description
About the Role
As a Robotics Developer, you will design, build and support robotic automation solutions using NICE Real Time Designer within an Agile DevOps team. Our robotics team delivers automation that extends the capability of existing systems, enabling new functionality while driving measurable cost savings.
This is a hands on development role focused on delivering high quality, testable automation solutions and maintaining live services.
What You'll Do
- Design and build high-quality robotic automation solutions to meet business needs
- Work within an Agile team to estimate, plan and deliver user stories and technical tasks
- Write clean, secure and well-tested code in line with modern development principles
- Follow and contribute to engineering standards, improving ways of working where possible
- Support live services, proactively monitoring and resolving issues in production
- Support and mentor junior colleagues, helping to build capability across the team
This role may include line management responsibilities, supporting and developing junior developers and apprentices.
Essential Criteria
You must be able to demonstrate:
- Practical experience building automation solutions using NICE or a similar RPA tool
- Experience working in a software development environment using Agile practices
- Experience applying continuous integration practices, including unit testing, test-driven development and version control using tools such as Git
- Experience of testing approaches, such as performance, accessibility and security
- Experience supporting or maintaining live services, using monitoring or observability tools to identify and resolve issues
- Ability to solve technical problems and improve processes
Desirable Criteria
It Is Desirable For You To Demonstrate Experience Of
- Experience of NICE Robotics Process Automation
- Experience of working with SQL databases
- Experience of API integration into robotic services
- Experience with principles of continuous delivery
- Experience with HTML, JavaScript, SQL and C# or similar languages
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Office Closures
If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
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For more information on where you might be working, review this information on our locations (opens in a new window)
These Sites Are
- Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
- Telford Plaza, Telford - moving to Parkside Court, Telford
- Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford
You will be given more information about what this means at the job offer stage.
Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.
Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
Technical Skills
We'll assess you against these technical skills during the selection process:
- Systems Integration
Benefits
Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things You Need to Know
Artificial Intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection Process Details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and previous experiences. Your CV should cover up to a maximum of your last 3 roles. The word limit for each role is 100 words. Please outline your key responsibilities and any significant achievements for each position.
- A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria as outlined in the Person Specification.
- A Separate 250-word Technical Statement based on "How would you go about identifying and capturing an element on screen to interact with through robotic automation?"
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Please evidence any Desirable Criteria where applicable,(up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on your Technical Statement.
At full sift your CV, your Personal Statement and your Technical Statement, will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, your Experience will be accessed. You will be asked to evidence your experience in Systems Design and Prototyping. You will also be asked Behaviour-based questions to explore in detail what you are capable of relating to the behaviour - Working Together.
You will be asked a Technical question based on Robotic Design to assess your competency in System Design.
Please refer to the framework. Here is a link to the Framework: https://ddat-capability-framework.service.gov.uk/skills.
You will also be asked to prepare (in advance) and deliver a short Presentation, to assess your experience. Full details will be provided if you are shortlisted.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
The HMRC App
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to Download the HMRC App and Sign Up for an Account
Download the free HMRC app from the App Store or Google Play store.
If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.
You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.
You
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