HM Revenue & Customs
Software Developer (Robotics)
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Software Developer (Robotics)
Robotics Developer
About The Job
Job summary
Discover your career potential at HMRC. This role offers more than just a job—it provides purpose, growth, and a workplace where you feel truly connected. Hear from our employees about their experience and find your potential through innovation.
Explore our YouTube channel to watch a full series on what it’s really like to work at HMRC.
HMRC is reshaping the UK’s tax system through cutting-edge digital innovation, and the Chief Digital and Information Officer (CDIO) Group leads this transformation.
We’re building high-quality digital services that enhance the user experience, drive real-time interactions, and simplify tax for everyone. By equipping our teams with modern tools, we’re helping HMRC focus resources where they deliver the greatest impact.
Job Description
About the Role
As a Robotics Developer, you’ll design, build, and support robotic automation solutions using NICE Real Time Designer within an Agile DevOps team. Our Robotics team delivers automation that enhances existing systems, enabling new functionality while driving measurable cost savings.
This is a hands-on development role focused on creating high-quality, testable automation solutions and maintaining live services.
Person Specification
What You’ll Do
Your key responsibilities include:
- Design and build robotic automation solutions to meet business needs
- Work within an Agile team to estimate, plan, and deliver user stories and technical tasks
- Write clean, secure, and well-tested code aligned with modern software development principles
- Follow and improve engineering standards and ways of working
- Support live services, proactively monitoring and resolving production issues
- Mentor junior colleagues and help build capability across the team
Note: This role may include line management responsibilities, including supporting and developing junior developers and apprentices.
Professional Criteria
Essential
You must demonstrate the following:
- Practical experience building automation solutions using NICE or a similar RPA tool
- Agile software development experience, including continuous integration practices
- Experience with unit testing, test-driven development, and version control (e.g., Git)
- Testing expertise, including performance, accessibility, and security
- Experience supporting live services using monitoring or observability tools
- Ability to solve technical problems and improve processes
Desirable
The following experiences are desirable but not mandatory:
- NICE Robotics Process Automation experience
- Experience with SQL databases
- API integration into robotic services
- Principles of continuous delivery
- Technical skills in HTML, JavaScript, SQL, and C# or similar languages
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Further Location Information
Apply for only one location that you can realistically work from. Preferences in the application form cannot be changed after submission.
Note: Some office sites are undergoing relocations:
- Benton Park View, Newcastle → Pilgrims Quarter, Newcastle (temporary long-term site)
- Telford Plaza, Telford → Parkside Court, Telford (temporary long-term site)
- Trinity Bridge House, Salford → Alternative office in Manchester/Salford (temporary long-term site)
Choices are subject to future location strategy and policy needs.
Hybrid Working Policy at HMRC
- 60% on-site requirement. Offices provide collaboration space, training, and community engagement.
- Flexible homeworking: Up to 2 calendar days per week (or a proportional equivalent for part-time roles), provided the work environment at home is suitable.
Behaviour Requirements
We evaluate your alignment with these during the selection process:
- Working Together
Technical Skills
- Systems Integration
Benefits (Beyond £37,682)
Financial and Retirement
- Civil Service Pension: Your salary contributes to a defined benefit pension contribution—HMRC adds £10,916 per annum.
- Sinister Savings Contribution (Alpha Pension): At least 28.97% of your salary.
Work-Life Balance
- 30 working days leave (increasing gradually) after over a year of service.
- Flexible/Hybrid Working Policies.
Additional Support Systems
- Family-Friendly Policies
- Personal Support & Development
- Coaching opportunities
Requirements for Employment
Security Clearance
Before being offered the role, you must have:
- Security Check (SC) clearance (Standard vetting).
- Meet residency requirements (5 years residency in the UK prior to vetting application).
- Baseline personnel security standard checks required for government assets.
Note: From 1 April 2026, updated residency and nationality policies will apply.
General Eligibility
Any of the following:
- UK nationals
- Irish Republic nationals
- Commonwealth citizens with working rights in the UK
- EU/EEA/Swiss nationals (or equivalents in Norway, Iceland, Liechtenstein) and:
- Holders of pre-settled/settled status with UK immigration status under EU Settlement Scheme (EUSS).
- Non-EU/non-northern EEA applicants may apply based on eligibility under specific UKWA agreements.
- Veterans/family members.
Language Skills
Must have spoken English or Welsh to converse with the public.
Application Process & Tips
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Required Documents
- Name-Blind CV:
- Focus on last 3 roles, limited to 100 words per job describing responsibilities and key achievements.
- Personal Statement (750 words):
- Explain how your experience matches the Essential Criteria outlined in the Person Specification.
- Technical Statement (250 words):
- Address: "How would you go about identifying and capturing an element on screen to interact with in robotic automation?"
- (Optional) Technical Evidence (250 words, max.):
- Emphasize Desirable Criteria experience.
Assessment Stages
- Technical Statement Sift: For high-volume applications.
- Full Sift: Assessments occur on submitted documents (CV, Personal Statement, & Technical Statement).
- Interview (Zoom-based):
- Panel Interviews will evaluate Systems Integration and Prototyping Experience.
- Behavior-based questions about Working Together.
- Technical Question based on Robotic Design system competency.
- Short Presentation Preparation (specific details after shortlisting).
- Panel Interview Score Award: Candidates are scored on Experience + Technical Skills + Behaviors.
Selection Notes
- Application form errors (e.g., incorrect eligibility ticks) must be corrected within two working days of submission.
- No flexibility in location or availability when applying.
Special Support & Inclusions
Reserve List & Adjustments
- A reserve list may hold candidates up to 12 months, potentially hiring for similar roles.
- Equal opportunities programs:
- Disability Confident Scheme: Suitable candidates with documented disabilities connected to selection criteria points.
- Civil servants facing redundancy and meeting minimum criteria receive interview offers via Civil Service Redeployment Scheme.
Language Access
For accessibility challenges during application (deafness, visual impairments, wheelchair access), inform the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk ”ASAP and before closing”.
Additional Information
No interview feedback is provided unless a candidate is invited. For further career and application assistance:
- Contact the Recruitment Team
- Consider downloading the HMRC app to save your National Insurance number.
Further details on standard terms, Complaint Systems, and vetting procedures in:**
- Code of Practice & Recruitment Principles.
- Civil Service Commissionary Guidelines (including merit list, veteran employment benefit programs).
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