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🚀 AI Platform Development Engineer – Zenzero (ZAI)
About Zenzero
Zenzero is transforming mid-market business IT support through cutting-edge solutions in managed IT, cyber security, cloud, and AI. A Microsoft Solutions Partner (all six designations), we’re gold-tier partners with British Business Awards Top 8, Deloitte Best Managed Company, and Sunday Times Hundred accolades.
As a B Corp and Scale Up Award winner, we blend rapid growth with purpose—fast, ethical, high-impact. Our AI platform, ZAI, powers flawless IT ticket intelligence, streamlining responses for clients while enhancing operational agility.
Join our team to shape the future. This is not an add-on—it’s core strategy.
About the Role
Build a game-changing AI product from the ground up
ZAI is live, scalable, and customer-tested—stretching far beyond prototype. It integrates Microsoft 365, Azure, IT Glue, PSA, and ERPs, translating tech challenges into efficiency savings.
You’ll collaborate with cross-functional teams, refine critical workflows, and shape AI processes that redefine tech support. If you thrive in fast-moving environments where code meets impact, this is your opportunity.
Key Responsibilities
General
- Align with stakeholders to capture specifications and deliver timely feedback
- Author comprehensive technical documentation (architectures, workflows, solutions)
- Represent the team externally (client engagements, presentations)
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Development & Maintenance
- Maintain elevate and enhance both Zenzero internal tools and client-facing products
- Develop new features grounded in real-world use cases and urgency
- Uphold coding excellence—quality, scalability, and security first
- Leverage Microsoft stack deeply, ensuring seamless system integration
- contribute workflow automation, flagging manual bottlenecks early
DevOps & Culture
- Adhere to Agile/Scrum frameworks, employing CICD pipelines for rigorous delivery
- Champion technical scalability and robust system hygiene
- Partner with internal experts (cyber, cloud, ERPs) to refine ZAI’s evolution
- Embed company culture—ownership, transparency, and growth are expectations, not bonuses
What We’re Looking For
Personal Attributes
- Problem-solving instinct with a laser-sharp focus on solutions
- Velocity of thought + clear communication—tech deep, stories superficial
- Initiative to advocate for improvements silently or boldly
- Unwavering attention to detail (in code, design, and specification)
- Ambassador skills—bridge complex technical gaps for non-technical colleagues
- Documentation flotilla captain: clarity at scale
- Team player who nudges others up, never down
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Technical Skills
Core
- 2–3 years’ software development experience
- C#, HTML5, JavaScript, CSS3, SQL—everyday weapons
- Hands-on skills: ASP.NET Core, Entity Framework Core, MVC
- Nuanced understanding of relational databases
- Azure AI tools, Azure DevOps/CICD, DevOps best practices
- Project scaffolding: cloud vs on-prem, security, performance
Nice-to-have Certs
- Azure Developer Associate
- Azure DevOps Expert
- Azure AI Engineer Associate
- MCSD: App Builder
- Agile Foundation
What We’ll Give You
Performance perks
✅ Private health insurance (24/7 support, family options)
✅ Generous holiday policy + a dedicated day off for birthday celebrations
✅ Flexible work principles—no one-size-fits-all, just trust & outcomes
✅ Boosted pension contributions (for our loyal team on the move)
Shared Experience
👥 Regular team socials across all offices (virtual + physical) 🍻 Plenty of room for ambition (career trajectories build here) 🔍 Mentorship opportunities for new starters
Your idea—turn an unstructured IT query into a 1-click fix. Keys in your hands; global impact follows.
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