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The Landmark London is seeking a passionate Director of Spa to join our Spa Department on a permanent basis. This role offers an opportunity to lead all spa, wellness, and fitness operations, ensuring an exceptional guest experience, strong commercial performance, and seamless day-to-day delivery. The ideal candidate will own the end-to-end wellbeing journey, embedding signature rituals that define the Spa experience.
Requirements
- Ability to work 40 hours per week, with flexibility as needed.
- Legal eligibility to work in the UK.
Responsibilities
- Lead all spa, wellness, and fitness operations, ensuring exceptional guest experience, strong commercial performance, and seamless day-to-day delivery.
- Own the end-to-end wellbeing journey, from arrival through treatments, relaxation, and departure; embedding signature rituals that define the Spa experience.
- Oversee the safe and effective operation of all facilities, including water quality, compliance, preventative maintenance, and optimal guest flow.
- Drive revenue across treatments, retail, membership, and wellbeing experiences through data-led strategies, innovative programming, and outstanding team performance.
- Recruit, develop, and inspire a high-performing team of therapists, receptionists, and spa attendants; maintaining elevated service and training standards.
- Collaborate with marketing and PR teams to build partnerships, wellness activations, and engagement.
- Act as an ambassador of the Spa & Wellbeing concept, continuously evolving the experience in line with guest insight, industry innovations, and brand standards.
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Benefits
- Annual earnings to £70,000
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to Health Care cash plan
- Interest-free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships, and world-class management development programmes
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Opportunity to join taskforces
- Employee recognition schemes and Social Committee events
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About The Landmark London
- One of Sunday Times’ Top 100 “Best Companies to Work For 2026”
- Leaders Club Hotel of the Year Award 2025
- A Leading Hotels of the World member
- 5 red stars
- 2 rosettes
- Earth Check Silver Certified 2025
Application Process
- Apply today if you feel your experience, personality, and interest are a match for this Director of Spa role.
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