Marks & Spencer
Software Engineering Manager
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Software Engineering Manager – Store Payments & Infrastructure
Why Digital & Tech at M&S?
We’re reinventing how retail operations function through industry-leading innovation. You’ll join one of the UK’s most iconic brands on its boldest transformation yet.
Our engineering teams are more integrated and product-led than ever, continuously learning, adapting, and delivering modern, reliable in-store technology for millions of customers daily.
As a Software Engineering Manager within Store Payments & Infrastructure, you’ll lead engineering teams that build and evolve business-critical store systems. This role ensures reliability in live environments across domains with complex integrations with store hardware and external systems.
You’ll focus on maximising delivery outcomes, improving platform design, testing, and operational excellence at scale—all while collaborating with teams and third-party partners.
What’s In It For You
Joining M&S means contributing to an evolving, inclusive brand with core values at its heart. Here are the benefits that make the difference:
- 20% colleague discount on most M&S offerings—from fashion and food to furniture.
- Tailored induction and diverse learning opportunities, with clear pathways for professional growth.
- Competitive bonus scheme tied to company performance and personal objectives.
- Attractive holiday entitlement (plus extras).
- M&S Choices benefits: GymSave (25% off gym memberships), and share schemes through ShareSave & ShareBuy.
- Charity Volunteer Day—a paid day to support a cause you care about.
- Generous Defined Contribution Pension Scheme and Life Assurance.
- 24/7 virtual GP and PAM Assist for work-life balance, along with other wellbeing support.
- Family-friendly policies including parental and neonatal leave.
What You’ll Do
Your role is pivotal in shaping the reliability and performance of in-store payments and technology systems. Key responsibilities include:
- Leading a team to deliver business strategies like optimising payments, enhancing customer experience, and reducing shrinkage, while maintaining hands-on operational support.
- Ensuring engineering excellence in live trading environments, covering:
- Team behaviours and operations.
- Technical direction and production solutions.
- Talent growth and professional reputation.
- Fostering accountability and self-management within the team, ensuring reliability in production-critical store systems.
- Aligning with overarching technical strategy, balancing store constraints with modernisation goals.
- Acting as an engineering platform owner, using product thinking to improve system reliability, scalability, and developer productivity.
- Managing partnerships with vendors and third-party vendors, ensuring same standards for reliability, quality, and delivery speed as core systems.
- Supporting Agile team dynamics, modelling delivery lifecycles, and reducing technical debt across legacy and modern solutions.
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Specific duties:
- Lead strategic directions inPaтеля leadership and team management for Staff and Senior Engineers, focusing on recruitment and retention of high-calibre technical talent.
- Drive engineering performance outcomes related to reliability, speed, and quality in production systems.
- Define incremental modernisation pathways for software delivery lifecycles, addressing legacy limitations.
- Own third-party deliveries, ensuring vendor reliability while maintaining agility.
Who You Are
Ideal candidates will demonstrate:
- Senior software engineering experience in complex, critical production systems.
- Pragmatic use of modern platforms (web, mobile, or backend), adapatable to legacy environments.
- Leadership of engineering teams specialising in mnish and customer-affecting systems.
- Strong grasp of software architecture, cloud, and DevOps principles, balanced against legacy constraints.
- Focus on reliability engineering, security, and testing strategies for live, customer-facing environments.
- Experience with legacy modernisation and managing technical debt alongside delivery.
- Agile delivery experience in multi-functional teams, including sprint planning, retrospectives, and operational consistency.
- Ability to establish agile processes with nearshore/offshore teams, maintaining unification.
- Stakeholder management and cross-functional communication skills (technical through to commercial stakeholders).
- Tactical decision-making balancing short-term delivery with long-term modernisation.
- Exceptional people management, encouraging team ownership and cross-vendor alignment.
- Technical writing and charismatic speaking, adapting presentation styles for diverse audiences.
- Customer-obsessed mindset with problem-solving acumen and collaborative leadership.
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Our Tech Stack
The team emphasises reliability, consistency, and incremental modernisation, while addressing technical debt and scaling change across M&S’s store estate.
We work with a blend of modern engineering and complex retail systems, reflecting both legacy and new technology. Key tools include:
- Note APIs: Rest APIs, Micronaut, Spring Boot, and JUnit Testing
- Event processing: Apache Kafka
- CI/CD: GitHub Actions and Azure Pipelines
- Modern frameworks & technologies: Azure DevOps, Microservice Architecture, Kubernetes
- Cloud/VM support: Azure Storage
- Application Performance & Observability: Dynatrace and Redis
- Vendor integrations: Store hardware such as tills, self-checkout, and connected peripherals require rigorous focus on integration testing and end-to-end solutions.
Our technology ecosystem demands collaboration between modern platforms and legacy systems, ensuring robustness and dependability in every system component.
Everyone Is Welcome
Marks & Spencer aims to be an inclusive organisation, leading sustainability in retail through speedier, greener innovation. We value diversity and recognise:
- Our support model includes core collaboration days (in-person for most roles).
- A commitment to inclusive hiring, flexible working, and recruitment adjustments.
- If accommodations are required, share preferences when completing your application, and we’ll ensure transparency and fairness.
Here’s your opportunity to make an immediate impact on shaping UK retail’s digital future.
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