KION Group
Software Support and Development Engineer
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Software Support Engineer – 2nd Line (UK)
Dematic’s Global Software Organisation provides intelligent warehouse execution software to automated and innovative distribution centres and warehouse environments. Our software lets clients control automated processes and gain real-time operational visibility.
As part of the Software Support Team in the UK, you’ll provide 2nd level technical support to customers, tackling complex issues requiring analytical problem-solving. You’ll collaborate with a dedicated UK-based team while sharing on-call duties with global software teams to ensure premium software support and development.
About Dematic
Dematic is a global leader in intelligent intralogistics and material handling solutions. We deliver cutting-edge technology and expertise to optimise supply chains—driven by innovation, collaboration, and inclusivity. Our software harnesses automation and AI to enhance warehousing, production, and distribution worldwide.
Learn more: Dematic Software Solutions
Key Responsibilities
- Deliver 2nd line IT/software support to both new and established clients, resolving complex customer challenges.
- Document and track service cases with clear problem descriptions and solutions.
- Collaborate with functional teams to provide feedback on software projects, including:
- Commissioning and after-go-live support for international projects.
- Ongoing support for existing customers.
- Work on tailored software development for:
- WCS (Warehouse Control Systems), MFC (Material Flow Control), and OFS (Order Fulfillment Systems) (including PTL & PbV components).
- Handle customer change requests methodically.
- Support post-release updates and optimisations for deployed systems.
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Qualifications & Experience
Technical Skills
- Advanced software architecture/engineering knowledge with hands-on experience in Java development.
- Oracle database management ( comfortable in querying, troubleshooting, and optimising relational structures).
- Familiarity with Warehouse Management/Execution Systems (a strong advantage).
- Experience in 2nd line IT or software support functions (preferably problem-solving oriented).
- Willingness to contribute to 24/7 on-call rotations and comply with remote availability schedules.
- Ability to travel when needed for support escalation or team meetings.
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Soft Skills
- Exceptional verbal and written communication, with patience and tenacity in customer-facing problem-solving.
- Strong teamwork ethic to collaborate with global engineering, sales, and customer success teams.
Work Environment & Benefits
- Fast-paced, collaborative global team culture.
- Competitive salary and performance-based incentives.
- Career growth within a dynamic, supply-chain-focused company.
- Flexible hybrid working options ((hours and location subject to availability).
Dematic’s Commitment to Equity
We foster diverse, inclusive teams and prohibit discrimination based on: race | religion | belief | age | sex | national/ethnic origin disability | sexual orientation | gender identity.
This policy covers recruitment, development, promotions, and termination.
Join KION Group
KION brands serve global supply chains, backed by 42,000+ employees in 100+ countries. At Dematic, you’ll:
- Propel innovation with AI-driven warehousing software.
- Contribute to smart, sustainable logistics solutions.
For remarkable career opportunities,-driven by Integrity, Collaboration, Courage, and Excellence, apply today: Push it forward.
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