Dematic
Software Support & Development Engineer
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Software Support & Development Engineer
Dematic’s Global Software Organisation
Dematic’s Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes, giving them real-time visibility of their overall operation.
As part of the Software Support Team in the UK, you will:
- Provide 2nd level support to customers.
- Assist in resolving issues requiring a solution-orientated approach.
- Work as part of a dedicated team in the UK, sharing on-call responsibilities.
- Collaborate with global software teams to provide technical support and development.
About Dematic
Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment, where employees can thrive and make a meaningful impact.
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Learn more here: https://www.dematic.com/en-gb/software/
Key Responsibilities
- Deliver 2nd line support services for both new and long-term existing customers.
- Carry out software support, including documentation of incoming service cases with a description of solutions.
- Collaborate with functional departments on software projects and provide insightful feedback.
- Support international project commissioning and post-go-live support.
- Provide service support for existing customers.
- Develop software for WCS, MFC, and OFS systems (PTL, PbV).
- Handle change request processing for existing customers.
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Qualifications & Experience
- Excellent communication skills: demonstrating patience and perseverance when solving customer challenges.
- Experience with software architectures and software development in Java.
- Knowledge of Warehouse Management/Execution systems would be beneficial.
- Experience within a similar 2nd line IT or Software support function.
- Experience in Java software development.
- Confident handling of databases (Oracle).
- Willingness to share 24/7 on-call duties with the team.
- Ability to travel when needed.
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